Summary
Work History
Overview
Education
Skills
Work Availability
Quote
Software
Languages
Interests
Websites
Timeline
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DANICA ARAGON

DANICA ARAGON

General Virtual Assistant
Cainta,Rizal

Summary

Detail-oriented and adaptable professional with 7 years of experience in the customer service industry, including over 4 years specializing in healthcare operations, medical billing, and administrative support. Proven ability to handle complex billing issues, insurance claim resolutions, and EHR/PM system troubleshooting while delivering excellent support to both patients and providers. Experienced in managing high-volume client interactions and coordinating issue escalations across teams. Strong communicator with a passion for problem-solving and continuous learning. Currently exploring opportunities to combine my customer-focused background with my creative interests as an aspiring graphic designer.

Work History

Customer Experienced Representative

Everise
06.2022 - 04.2023
  • Trained and proficient in handling all Lines of Business (LOBs) within SingPost, ensuring versatile and
    consistent service across departments.
  • Specialized in managing high-priority and complex accounts, including Corporate LOBs and B2B
    transactions, with attention to accuracy, confidentiality, and professionalism.
  • Provided comprehensive support for customer order fulfillment through multiple channels: email, live
    chat, and phone interactions.
  • Delivered prompt and effective assistance with product-related inquiries, feedback, and complaint
    resolution, ensuring customer satisfaction and retention.
  • Demonstrated strong communication skills, multitasking ability, and adherence to company policies in
    a fast-paced service environment.
  • Contributed to continuous improvement initiatives by identifying service gaps and suggesting process
    enhancements

Client Partner

Access Healthcare
04.2022 - 06.2022
  • Contacted various health insurance providers to verify and obtain the status of submitted claims.
  • Documented necessary actions and next steps to ensure timely and accurate claim resolution.
  • Communicated with internal billing or medical staff to relay claim updates and coordinate follow-up
    actions.

Healthcare Executive

Omega Healthcare
04.2023 - Current
  • Investigated potential conflicts in Medical Bills, Case notes, EHRs and claim forms containing complex
    clinical information.
  • Verified and updated clients’ health insurance information in company databases for billing.
  • Established, logged, and escalated all technical billing issues such as incorrect medical coding, claims
    process out of network, claims filed out of timely filing etc.
  • Creating case for practice’ personnel who are experiencing technical issues with their Practice
    Management, EHR and Patient Portal system.
  • Coordinating with the Hierarchy of support for existing case to ensure that the clients are receiving
    timely updates about the cases.

Customer Service Representative

Teleperformance
07.2021 - 04.2022
  • Assisted patients with inquiries regarding insurance plan eligibility, benefits coverage, and the status
    of their submitted claims.
  • Supported healthcare providers by addressing questions related to patients’ prior authorizations,
    including submission processes and current status.
  • Provided detailed information on patient eligibility and benefit verification to ensure accurate and
    timely service delivery.
  • Researched and communicated claim status updates to both patients and providers, helping to
    resolve billing or coverage issues efficiently.
  • Maintained thorough documentation of all inquiries and actions taken to ensure continuity and
    compliance with healthcare regulations.

Sales Representative, Admin and Secretary

Kepshoppe Online Fashion Boutique
05.2018 - 08.2020
  • Responded to customer inquiries and concerns primarily through live chat, with phone support provided as needed to ensure customer satisfaction.
  • Processed client orders and generated invoices accurately and in a timely manner.
  • Computed and analyzed weekly and monthly sales, expenses, and income to support financial
    tracking and decision-making.
  • Handled and resolved over 100-150 customer concerns daily, including sales-related issues,
    demonstrating strong multitasking and problem-solving skills.
  • Maintained accurate records of customer interactions, transactions, and feedback to support
    continuous service improvement.
  • Monitored and managed office supplies inventory, placing orders proactively to ensure consistent
    operational efficiency.
  • Collaborated with internal teams to streamline order fulfillment and address client-specific needs
    promptly.

Overview

7
7
years of professional experience

Education

Highschool - Science, Technology, Engineering Mathematics

Angono National Highschool
01.2021

Skills

  • EMR and EHR system proficiency
  • Data entry accuracy
  • Computer skills
  • Communication tools
  • CRM systems tools
  • Proficiency in tools and office software
  • HIPAA Compliance & Patient Confidentiality
  • Medical Terminology & Documentation
  • Strong analytical skill in reading Medical Bill, EOBs, EMR, EHR and Claim form
  • Softphone
  • CRM tools
  • Salesforce
  • Calendar & Email Management
  • Excellent Communication skills
  • Strong organizational skills
  • Problem-Solving
  • Critical thinking
  • Ability to multitask in fast-paced environment
  • Adaptability
  • Detail-Oriented & Accuracy-Driven

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft Office

Canva

EMR & EHR

Salesforce

Languages

English
Advanced (C1)

Interests

Music

Arts

Sports

Timeline

Healthcare Executive

Omega Healthcare
04.2023 - Current

Customer Experienced Representative

Everise
06.2022 - 04.2023

Client Partner

Access Healthcare
04.2022 - 06.2022

Customer Service Representative

Teleperformance
07.2021 - 04.2022

Sales Representative, Admin and Secretary

Kepshoppe Online Fashion Boutique
05.2018 - 08.2020

Highschool - Science, Technology, Engineering Mathematics

Angono National Highschool

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DANICA ARAGONGeneral Virtual Assistant