Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Danica Aragon

Danica Aragon

Cainta

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Healthcare and Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Customer Experience Representative

Everise
Taguig City
06.2022 - 02.2023
  • Trained to all Line of Business of the account I am handling.
  • Handling additional/special LOB, Corporate Que.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved corporate customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Documented customer interactions in internal database to maintain customer service history details.

Client Partner

Access Healthcare
Taguig City
04.2022 - 06.2022
  • Calling Insurance/HMO companies to obtain patient's claim statuses.

Customer Service Representative

Teleperformance
Mandaluyong City
07.2021 - 04.2022
  • Assisting HMO members with regards to their insurance information.
  • Assisting medical providers, queries with regards to their patient's HMO coverage, Prior Authorization requests and
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.

Page Admin and Secretary

Kepshoppe Online Fashion Boutique
Pasig
05.2019 - 08.2020
  • Handling customer's concern through chat. Computing and placing order for them.
  • Computing our weekly and monthly income.

Education

High School Diploma -

Angono National High School
Angono Rizal
10.2020 - 07.2021

Skills

Shipping procedures understanding

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Timeline

Customer Experience Representative

Everise
06.2022 - 02.2023

Client Partner

Access Healthcare
04.2022 - 06.2022

Customer Service Representative

Teleperformance
07.2021 - 04.2022

High School Diploma -

Angono National High School
10.2020 - 07.2021

Page Admin and Secretary

Kepshoppe Online Fashion Boutique
05.2019 - 08.2020

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Danica Aragon