Summary
Overview
Work History
Education
Training Seminar
Timeline
Generic

Dangel S. Salo

Bacoor

Summary

With over 15 years of experience in the IT industry, this highly skilled and knowledgeable Technical Support professional has successfully implemented and provided support for a wide range of Hardware and Software systems. This includes expertise in Active Directory, Exchange Server, Skype for Business, MSSQL, Linux, and various security measures. The proficiency also extends to TCP/IP and WAN technologies, ensuring seamless connectivity and network performance. With extensive experience and proficiency in these areas, this candidate is well-equipped to handle any technical challenges that may arise.

Overview

24
24
years of professional experience

Work History

IT Officer

Okada Manila
06.2015 - Current
  • Managed changes and troubleshooting for gaming platform.
  • Executed installation and configuration tasks for diverse IT components including networks and peripheral devices.
  • Organized and implemented planned maintenance updates.
  • Facilitated account setup and guided employees on secure system access.
  • Fixed problems pertaining to user passwords.
  • Engaged clients to ascertain the nature of their technical difficulties.
  • Resolved operational disruptions to minimize downtime.
  • Implemented solutions for technical challenges using effective troubleshooting techniques.
  • Replaced faulty components as needed for continued operation.
  • Managed responsibilities assigned to entry-level engineering personnel.
  • Performed regular evaluations of computer systems to guarantee operational safety.
  • Ensured meticulous upkeep of all software licensing documentation.
  • Oversaw inventory of equipment and consumables.

Technical Support

Netmarks Philippines Inc
11.2014 - 05.2015
  • Provide user support and customer service on co company-supported computer applications and platforms
  • Troubleshoot problems and advise on the appropriate actions

Pre-Sales Engineer

Creative Technologies Inc.
03.2013 - 10.2014
  • Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager
  • Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and the firm
  • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers' business requirements
  • Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills

Technical Support

Desktop Solution Inc.
10.2002 - 06.2006
  • Trouble shooting Software / Hardware
  • Encoding Using Word, Excel and PowerPoint
  • Answer End User 'how-to' and 'usage' questions related to End User Hardware/Software
  • Attend to Customer Complaints received by the technical group
  • Support customers applying the best, and perform best effort support to those out of scope incident
  • Setup and configure Local Area Network

Technical Support

Onecom Resources Inc.
04.2001 - 10.2002
  • Trouble shooting Software / Hardware
  • Encoding Using Word, Excel and PowerPoint
  • Answer End User 'how-to' and 'usage' questions related to End User Hardware/Software
  • Attend to Customer Complaints received by the technical group
  • Support customers applying the best, and perform best effort support to those out of scope incident
  • Setup and configure Local Area Network

Education

Industrial Technology - major in electronics

De LaSalle University Dasmariñas
04.2012

Computer Technician -

AMA Computer Learning Center
03.2001

Secondary -

Pag-Asa Institute Imus
Imus
03.1999

Primary -

Espiritu Santo Parochial School
03.1993

Training Seminar

  • IBM PureFlex Sales & Technical Enablement Refresher Workshop, 04/01/13, WSI Corporate Center Makati City
  • NGT11PH: IBM Pureflex System Fundamentals, 06/01/13, IBM Plaza, Eastwood City Libis
  • NGTB2PH: IBM PureFlex Systems Implementation Services, 07/01/13, IBM Plaza, Eastwood City Libis
  • PureFlex Competitive Landscape Enablement, 07/01/13, WSI Corporate Center Makati City
  • IBM Storage Configuration Training, 08/01/13, IBM Plaza, Eastwood City Libis
  • Power Technical Enablement, 08/01/13, IBM Plaza, Eastwood City Libis
  • IBM Storage workshop, 10/01/13, WSI Corporate Center Makati City
  • IBM SAP Update Seminar, 10/01/13, One Pacific Place, Salcedo Village, Makati City
  • IBM Technical Exchange, 11/01/13, Fraser Place, Salcedo Village, Makati City
  • Storage Intermediate and Advanced Technical Enablement, 11/01/13, UP-Ayala Technohub
  • IBM PureApplication System Training, 12/01/13, Technopaq Astron Bldg. Pasig City
  • Basic NetApp technical Training, 04/01/14, CTI Marc 2000 Tower, Malate Manila

Timeline

IT Officer

Okada Manila
06.2015 - Current

Technical Support

Netmarks Philippines Inc
11.2014 - 05.2015

Pre-Sales Engineer

Creative Technologies Inc.
03.2013 - 10.2014

Technical Support

Desktop Solution Inc.
10.2002 - 06.2006

Technical Support

Onecom Resources Inc.
04.2001 - 10.2002

Industrial Technology - major in electronics

De LaSalle University Dasmariñas

Computer Technician -

AMA Computer Learning Center

Secondary -

Pag-Asa Institute Imus

Primary -

Espiritu Santo Parochial School

Similar Profiles

CREATE PROFILE
Dangel S. Salo