DAN GABRIEL TUBIANO JIMENA
Makati City
Summary
I’m seeking a company where I can utilize my full potential, expertise and knowledge in communication with an opportunity for growth and advancement. And for me to be able to prove that I can be an asset to the organization. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
14
14
years of professional experience
Work History
Customer Care representative
Reed Elsevier Philippines
Mandurriao
05.2023 - 01.2026
- Lexis Nexis Risk Solutions (Risk Management Solutions)
- Evaluated insurance applications for risk and coverage suitability.
- Communicated with clients regarding policy options and decisions.
Customer Care representative
Emapta, Philippines Offshore Staffing Solutions
Makati
07.2022 - 07.2023
- Guesty (Property Management Software)
- Updated room availability status for front office system and property management software system.
- Provided technical assistance with software applications used by the management team.
Customer Care representative
CSS Corp.
Bonifacio Global City
04.2021 - 06.2022
- Juniper Networks
- Analyzed recurring technical issues and suggested process improvements.
- Provided exceptional support to customers via phone and email communications.
Customer Care Representative
Diversify, Offshore Staffing Solutions
Taguig
04.2020 - 01.2021
- Temple & Webster (Furniture and Homeware online retail store)
- Responded quickly to any changes or unexpected delays during deliveries.
- Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
Collections support Tier2/ level 2
247.ai Philippines
Taguig
03.2017 - 03.2020
- Optus (telecommunication company)
- Trained staff on best practices in collections and customer service.
- Developed and improved procedures for collection of past due amounts.
Subject matter expert (SME)
ALORICA
Makati City
03.2014 - 03.2017
- Florist Transworld Delivery/FTD (Floral service, retailer)
- Led training sessions for new employees on best practices and industry standards.
- Processed orders accurately according to customer requirements.
Guest Service Agent / Front Desk Officer
DAYS HOTEL ILOILO
Iloilo
06.2012 - 02.2014
- Position: Guest Service Agent / Front Desk Officer.
- Welcomed guests and provided information about services and amenities.
- Managed reservations and updated booking systems accurately.
Education
Culinary Arts - 1 yr. certificate/vocational course
University of San Agustin
Iloilo City01.2012
B.S. - Information Technology
University of San Agustin
Iloilo City01.2011
Secondary Education -
University of San Agustin
Iloilo City01.2008
Elementary School -
Assumption Iloilo
Iloilo City01.2004
Skills
- Technical support
- Order processing
- Risk evaluation
- Customer service
- Claims monitoring
- Payment processing
- Security verification
- Salesforce CRM
- Inbound call answering
- Call center experience
Personal Information
- Citizenship: Filipino
- Date of birth: 12/13/91
- Marital status: married
Timeline
Customer Care representative
Reed Elsevier Philippines
05.2023 - 01.2026
Customer Care representative
Emapta, Philippines Offshore Staffing Solutions
07.2022 - 07.2023
Customer Care representative
CSS Corp.
04.2021 - 06.2022
Customer Care Representative
Diversify, Offshore Staffing Solutions
04.2020 - 01.2021
Collections support Tier2/ level 2
247.ai Philippines
03.2017 - 03.2020
Subject matter expert (SME)
ALORICA
03.2014 - 03.2017
Guest Service Agent / Front Desk Officer
DAYS HOTEL ILOILO
06.2012 - 02.2014
Culinary Arts - 1 yr. certificate/vocational course
University of San Agustin
B.S. - Information Technology
University of San Agustin
Secondary Education -
University of San Agustin
Elementary School -
Assumption Iloilo