Danelle Lois Osias
Angono, Province Of Rizal,RIZ
Summary
Dynamic Customer Service Representative with a proven track record at Reed Elsevier Shared Services, excelling in conflict resolution and data entry. Recognized for enhancing customer loyalty through empathetic communication and effective problem-solving. Consistently surpassed performance metrics, contributing to sales growth and delivering exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Reed Elsevier Shared Services
02.2017 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Concentrix
01.2016 - 12.2017
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Mass Communication
NEW ERA UNIVERSITY
Quezon City, Metro Manila, Philippines04-2014
Skills
- Data entry
- CRM software
- Payment processing
- Order processing
- Conflict resolution
Timeline
Customer Service Representative
Reed Elsevier Shared Services
02.2017 - 06.2023
Customer Service Representative
Concentrix
01.2016 - 12.2017
Bachelor of Arts - Mass Communication
NEW ERA UNIVERSITY
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