Dane Jaevin Fuentes
Noveleta Cavite
Summary
Dynamic customer service professional with a proven track record, excelling in problem-solving and active listening. Adept at enhancing satisfaction and driving growth through informed recommendations. Recognized for maintaining professionalism under pressure while resolving conflicts, ensuring a positive experience for both customers and the company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Discord Moderator
Bigoatee's
12.2020 - 04.2022
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Enhanced user experience by addressing and resolving conflicts in online forums.
Customer Service Representative / Sales Associate
Convergys / Concentrix
06.2016 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs specifically on Businesses and Consumer Accounts.
Technical Support Representative
Teletech
12.2015 - 03.2016
- Delivered exceptional customer service to local businesses nationwide by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Information Technology
Cavite State University
Dalahican, Cavite City 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Analytical Thinking
Adaptability and flexibility
Data entry
Decision-making
Data collection
Computer proficiency
Timeline
Customer Service Representative
Foundever
06.2024 - Current
Discord Moderator
Bigoatee's
12.2020 - 04.2022
Customer Service Representative / Sales Associate
Convergys / Concentrix
06.2016 - 10.2020
Technical Support Representative
Teletech
12.2015 - 03.2016
Bachelor of Science - Information Technology
Cavite State University
04.2001 -
Similar Profiles
Floriane Marielle NyatteFloriane Marielle Nyatte
Conseiller Client à distance at FOUNDEVERConseiller Client à distance at FOUNDEVER
Erika GordonErika Gordon
Customer Support Specialist at FoundeverCustomer Support Specialist at Foundever
Lakisha ThomasLakisha Thomas
Customer Service Representative at FoundeverCustomer Service Representative at Foundever
Ephriam CapersEphriam Capers
Call Center Representative at FoundeverCall Center Representative at Foundever
Adelyn ChanAdelyn Chan
Customer Service Officer at BDO UnibankCustomer Service Officer at BDO Unibank