Dane Jaevin Fuentes
Noveleta Cavite
Summary
Dynamic customer service professional with a proven track record, excelling in problem-solving and active listening. Adept at enhancing satisfaction and driving growth through informed recommendations. Recognized for maintaining professionalism under pressure while resolving conflicts, ensuring a positive experience for both customers and the company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Discord Moderator
Bigoatee's
12.2020 - 04.2022
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Enhanced user experience by addressing and resolving conflicts in online forums.
Customer Service Representative / Sales Associate
Convergys / Concentrix
06.2016 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs specifically on Businesses and Consumer Accounts.
Technical Support Representative
Teletech
12.2015 - 03.2016
- Delivered exceptional customer service to local businesses nationwide by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Information Technology
Cavite State University
Dalahican, Cavite City 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Analytical Thinking
Adaptability and flexibility
Data entry
Decision-making
Data collection
Computer proficiency
Timeline
Customer Service Representative
Foundever
06.2024 - Current
Discord Moderator
Bigoatee's
12.2020 - 04.2022
Customer Service Representative / Sales Associate
Convergys / Concentrix
06.2016 - 10.2020
Technical Support Representative
Teletech
12.2015 - 03.2016
Bachelor of Science - Information Technology
Cavite State University
04.2001 -
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