Dan Claude del Rosario
Operations Manager
Cavite
Summary
Results-driven operations and customer experience leader with a background in B2B sales, team management, and process optimization. Proven track record of leading cross-functional teams in customer support, lead qualification, and issue resolution while aligning operations with company-wide strategic goals. Experienced in implementing AI-driven solutions to streamline workflows, improve resolution speed, and scale CX operations efficiently. Skilled in pricing strategy, international logistics, and building strong client relationships across global markets. Known for balancing hands-on execution with high-level planning to drive measurable impact across people, processes, and platforms.
Overview
7
7
years of professional experience
Work History
Operations Manager
Fresh Prints LLC
07.2024 - Current
- Led teams in customer experience, lead qualification, and order issue resolution. Streamlined processes to enhance operational efficiency across all teams. Implemented strategies to improve customer satisfaction and retention rates. Facilitated training sessions to develop team skills and expertise.
- Steered annual key objectives to enhance customer satisfaction, streamline the customer journey, and minimize order issues through quarterly planning, aligning team goals with company-wide strategic initiatives.
- Integrated AI tools to eliminate inefficiencies and boost scalable solutions, minimizing manual work, enhancing resolution speed, and driving improvements across customer journey.
- Migrated team data to ThoughtSpot, an AI-driven BI tool, enhancing visibility and revealing operational inefficiencies.
- Oversaw staff recruitment across associate to managerial levels, encompassing hiring and onboarding, to establish a highly skilled operations team.
- Directed reporting and insights initiatives for VP of Operations, guiding staffing, retention, and policy enhancements.
Senior Operations Associate
Fresh Prints LLC
08.2022 - 06.2024
- Assisted the company with the pricing strategy of all merchandise sold, from day-to-day sales to the structure of the e-commerce pricing tool, both for the internal team and customers.
- Launched a project to estimate the GPM for every single order sold by the company to forecast trends and progress in meeting the company’s annual target.
- Helped sales managers optimize team strategies by communicating analysis findings and guiding decision-making.
- Aligned quoting accuracy with business needs by closely collaborating with sales and tech teams.
- Participated in strategic planning sessions, contributing valuable insights that shaped company direction.
- Strengthened team capability and knowledge retention by training and mentoring incoming pre-order and finance associates on product quoting.
Senior Sales Associate
1Export Trade and Services, Inc.
12.2018 - 12.2021
- Led the growth and management of B2B accounts in the USA, UK, Middle East, and Australia, helping bring SME Philippine products to a wider global market.
- Generated leads by attending local and international trade shows (e.g., Gulfood, Canton Fair, IFEX) and conducting in-person visits with potential buyers.
- Regularly handled export documentation—including commercial invoices, packing lists, and other required paperwork—to ensure shipments were compliant and on time.
- Oversaw shipment preparation by working closely with warehouse staff and conducting site visits to make sure orders were packed and dispatched smoothly.
- Worked across a broad product range, from FMCG to general merchandise, and adapted sales strategies to meet the needs of buyers in different markets.
- Managed pricing and shipment budgets for international deals, setting and controlling profit margins to boost revenue and maintain long-term profitability.
Education
Bachelor of Science - Majored in Business Management
De La Salle University
Manila 05.2001 - 2019
Skills
- Strategic Planning & Execution
- Operations Management
- B2B Sales & Account Management
- Export Operations
- Lead Qualification
- AI Automation Tools
- CX Strategy
- Order Issue Resolution
Timeline
Operations Manager
Fresh Prints LLC
07.2024 - Current
Senior Operations Associate
Fresh Prints LLC
08.2022 - 06.2024
Senior Sales Associate
1Export Trade and Services, Inc.
12.2018 - 12.2021
Bachelor of Science - Majored in Business Management
De La Salle University
05.2001 - 2019
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