Dancel Boquila Sumayo
Call Center Agent
Tagbilaran, Bohol,BOH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IBEX Global
07.2023 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Information Technology
Holy Name University
Tagbilaran, Bohol, Philippines 04.2001 -
High School Diploma -
San Jose National High School
Talibon, Bohol, Philippines 04.2001 -
Skills
- Product Knowledge
- Data Entry
- Complaint resolution
- Consultative Sales
- Call Management
- Dispute Resolution
- Account updating
Timeline
Customer Service Representative
IBEX Global
07.2023 - 06.2024
Bachelor of Science - Information Technology
Holy Name University
04.2001 -
High School Diploma -
San Jose National High School
04.2001 -
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