DANA JEAN BREGANZA
Majayjay, Province Of Laguna,LAG
Summary
Dedicated Administrative Assistant with a proven track record at the Department Of Education, excelling in customer service and data management. Leveraged computer skills and office administration expertise to enhance data accuracy and client satisfaction. Demonstrated ability to maintain confidentiality and foster strong client relationships, contributing to a significant improvement in customer service efficiency.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Department Of Education
05.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
NEW ACCOUNTS CLERK
PROVIDENT RURAL BANK
05.2014 - 05.2019
- Provided personalized service to customers, addressing their specific needs and concerns regarding new accounts or services.
- Developed strong relationships with clients by consistently demonstrating professionalism, expertise, and genuine concern for their financial wellbeing.
- Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
- Assisted in the training of new team members on policies, procedures, systems, and best practices related to new accounts management.
Education
Bachelor of Science - Business Administration And Management
PHILIPPINE WOMEN'S UNIVERSITY
Santa Cruz, Province Of Laguna, Philippines05-2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Department Of Education
05.2019 - Current
NEW ACCOUNTS CLERK
PROVIDENT RURAL BANK
05.2014 - 05.2019
Bachelor of Science - Business Administration And Management
PHILIPPINE WOMEN'S UNIVERSITY
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