Summary
Overview
Work History
Skills
Timeline
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Danah Eleni Cabading

Valenzuela, Metro Manila

Summary

Experienced professional with over 5 years as an all-around representative, providing great service to both customers and teammates. Known for being easy to work with, staying organized, and getting things done on time. Always eager to learn new skills and adapt to different tasks or technologies. Excited to bring my problem-solving and communication skills to contribute and grow in any role I will take on.

Overview

8
8
years of professional experience

Work History

Human Resources Administrator

Stores Specialists, Inc, SSI, Midland Buendia Bldg
05.2017 - 04.2018
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.

Messaging Representative

Alorica
04.2018 - 05.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Senior Messaging Representative

Alorica
05.2019 - 03.2021
  • Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers and team members.
  • Mentored junior team members to develop their skills and advance their careers, fostering a positive work environment.
  • Provided real-time support to team members, ensuring accurate and high-quality responses, boosting customer satisfaction and reducing client concerns.

Customer Resolution Expert

Alorica
03.2021 - Current
  • Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
  • Participated in cross-functional teams to address complex issues involving multiple departments, achieving satisfactory resolutions for all parties involved.
  • Proactively followed up with customers post-resolution, ensuring their ongoing satisfaction and cultivating valuable long-term relationships.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
  • Enabled more personalized customer experiences by analyzing behavior patterns and preferences.

Skills

  • Empathy and rapport
  • Active listening
  • Proficient in Microsoft office
  • Data entry proficiency
  • Critical thinking
  • Data analysis
  • Team management
  • Complaint handling
  • Audit processes

Timeline

Customer Resolution Expert

Alorica
03.2021 - Current

Senior Messaging Representative

Alorica
05.2019 - 03.2021

Messaging Representative

Alorica
04.2018 - 05.2019

Human Resources Administrator

Stores Specialists, Inc, SSI, Midland Buendia Bldg
05.2017 - 04.2018

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Danah Eleni Cabading