Danah Eleni Cabading
Valenzuela, Metro Manila,00
Summary
Versatile professional with a strong background as a Senior Customer Representative in the dynamic call center industry. Known for providing exemplary support to team members, resolving intricate customer issues, and maintaining high levels of satisfaction. Proficient in resourceful problem-solving and adept at navigating various tools and systems to streamline operations. Skilled in leadership, having successfully led teams in the absence of superiors. Eager to leverage these diverse skills and experiences to excel in new environments and contribute effectively to any role.
Overview
7
7
years of professional experience
Work History
Human Resources Administrator
Stores Specialists, Inc, SSI, Midland Buendia Bldg
05.2017 - 04.2018
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Senior Representative
Alorica
04.2018 - 05.2024
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Enhanced company reputation by delivering exceptional customer service at all times.
Education
Bachelor of Science - Human Resources Development
Pamantasan Ng Lungsod Ng Valenzuela
Valenzuela, Metro Manila, Philippines04.2017
Skills
- Relationship Building
- Customer rapport
- Effective negotiation
- Performance Analysis
- Data entry proficiency
- Data Analysis
Timeline
Senior Representative
Alorica
04.2018 - 05.2024
Human Resources Administrator
Stores Specialists, Inc, SSI, Midland Buendia Bldg
05.2017 - 04.2018
Bachelor of Science - Human Resources Development
Pamantasan Ng Lungsod Ng Valenzuela
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