Dana Elein Esguerra
Summary
I am a recent Juris Doctor graduate with excellent academic records and strong practical skills acquired through my legal studies and experiences. I have a passion for law and helping others, seeking for a position that will allow me to pursue a highly rewarding career in a reputable organization to expand my learnings, knowledge, and skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customs Broker
Genesis Intercontinental Freight Forwarding Corp.
10.2021 - Current
- Coordinated with government agencies to resolve customs inquiries and facilitate shipments.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Kept up-to-date with industry trends by attending conferences, seminars, and workshops related to global trade operations.
- Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
Customer Care Assistant
Insular Life Assurance Co. Ltd.
03.2017 - 09.2021
- Offered prompt assistance to customers via phone, email, or chat support channels for seamless service experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Facilitated clear communication between customers and other departments to address complex issues effectively.
- Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
- Collaborated with cross-functional teams to address client needs and improve service delivery.
- Monitored customer feedback to identify trends, driving continuous improvement initiatives.
- Analyzed customer data to develop insights that informed strategic decision-making processes.
- Participated in regular team meetings aimed at improving collaboration within the department for consistent delivery of high-quality service experiences across the board.
Education
J.D. -
Arellano University School of Law
Taft, Manila06-2025
Bachelor of Science - Customs Administration
Lyceum of The Philippines University
Manila05.2015
Skills
- Licensed Customs Broker (PRC License No 0008507)
- Proficient in Microsoft Office: Word, PowerPoint and Excel
- Effective presentation, verbal and written communication skills
- Highly motivated and eager to learn
- Ability to produce best result with limited supervision
- Highly numerate with well-developed analytical skills
- Acts with integrity and ethics
- Strong interpersonal skills
- Client communication
- Legal research
- Legal analysis
- Document review
Certification
- TOEIC – Test of English for International Communication Certified Professional Proficiency in English TOTAL SCORE – 960
- Google Ads Display Certification September 15, 2021
- Google Ads Search Certification September 15, 2021
References
- Atty. Henedino Brondial, Managing Partner, CBER Law and Associates, 09178691947
- Atty. Norberto Castillo, Managing Partner, Castillo Aquino and Associates Law Offices, 09178928705,
Timeline
Customs Broker
Genesis Intercontinental Freight Forwarding Corp.
10.2021 - Current
Customer Care Assistant
Insular Life Assurance Co. Ltd.
03.2017 - 09.2021
J.D. -
Arellano University School of Law
Bachelor of Science - Customs Administration
Lyceum of The Philippines University