Dan Paulino Salao Abayon
Malabon City
Summary
Experienced professional seeking a position to leverage organizational, communication, and time-management skills for efficient administrative support and helping businesses achieve their objectives. Proactive problem-solving and meticulous attention to detail to effectively manage tasks, ensure client satisfaction, and promote productivity.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Assistant Data Analytic Team Leader
Gallius Shared Services OPC. (Formely Cloversense)
01.2024 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assistant Sportsbook Team Leader
Cloversense Technology Inc.
05.2017 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Support Specialist (Outbound and Inbound call handling)
Curo Teknika Inc.
03.2016 - 05.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Collection Analyst – Outbound Call
Topserve Manpower Solutions Inc.
09.2015 - 02.2016
- Collaborated on collection and dispute resolution issues.
- Increased customer satisfaction by effectively resolving disputes and negotiating payment arrangements.
Stock Clerk
Word and Life Publication Inc.
03.2012 - 06.2012
Assistant Binding Operator
Don Bosco Press Inc.
11.2013 - 02.2014
Quality and Process Control Assistant
ePDS Inc. (A Subsidiary of ePLDT)
02.2014 - 08.2015
Education
Elementary -
Dampalit I Elementary School
01.2005 - 01.2006
Printing Technician -
Don Bosco School of Printing
Don Bosco, Makati City 04.2001 - 01.2013
High School Diploma -
Malabon National High School
Malabon, Philippines 04.2009 - 01.2010
Skills
Teamwork and collaboration People management Analytical thinking Daily workflow improvement SOP adherence Leadership Decision-making Multitasking Abilities
Personal Information
- Age: 32
- Height: 5'6
- Weight: 80 kgs
- Citizenship: Filipino
- Place of Birth: Acacia, Malabon City, NCR
- Date of Birth: 12/02/92
- Marital Status: Single
- Religion: Roman Catholic
Character Reference
Ms. Hazel Tiosejo
Assistant Sportsbook Supervisor
Gallius Shared Services OPC
0998-595-6995
Mr. Ian Bulaclac
Sportsbook Team Leader
Gallius Shared Services OPC
0922-216-9702
Timeline
Assistant Data Analytic Team Leader
Gallius Shared Services OPC. (Formely Cloversense)
01.2024 - Current
Assistant Sportsbook Team Leader
Cloversense Technology Inc.
05.2017 - 12.2023
Support Specialist (Outbound and Inbound call handling)
Curo Teknika Inc.
03.2016 - 05.2017
Collection Analyst – Outbound Call
Topserve Manpower Solutions Inc.
09.2015 - 02.2016
Quality and Process Control Assistant
ePDS Inc. (A Subsidiary of ePLDT)
02.2014 - 08.2015
Assistant Binding Operator
Don Bosco Press Inc.
11.2013 - 02.2014
Stock Clerk
Word and Life Publication Inc.
03.2012 - 06.2012
High School Diploma -
Malabon National High School
04.2009 - 01.2010
Elementary -
Dampalit I Elementary School
01.2005 - 01.2006
Printing Technician -
Don Bosco School of Printing
04.2001 - 01.2013
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