Damsel Engracia
Tayabas City, Quezon
Summary
Results-driven Quality Assurance Specialist with expertise in technical support and project management. Demonstrates strong collaboration and problem-solving skills to meet evolving project needs. Experienced in leading teams to enhance client satisfaction and ensure successful software deployment. Committed to building strong client relationships and delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Software Manual Tester
Ascendion
11.2024 - Current
- Wrote detailed test plan, test cases and requirements traceability matrix based on user's requirements covering all functionalities
- Performed regression testing on new software releases to ensure existing functionality remained unaffected by changes.
- Collaborated with development teams to communicate testing outcomes and facilitate the efficient correction of identified software defects.
Application and Support Manager
Amellar Solutions
11.2021 - 11.2024
- Oversaw staff performance to ensure high quality assurance levels for software applications, enhancing technical support for clients.
- Reviewed software requirements based on clients' requests, ensuring compliance with regulations including Ordinance, Local Government Code, and BLGF prior to deployment.
- Managed multiple projects with various local government units, developing project timelines to ensure smooth transitions from project inception to execution.
Software Application Tester
Amellar Solutions
05.2016 - 11.2021
- Ensured clients received assurance of effective system functionality through thorough manual testing.
- Reviewed software requirements per client requests, confirming compliance with local laws and regulations before deployment.
- Prepared test case scenarios and user manuals for clients.
- Supported development of new module requirements based on client requests by collaborating with the development team.
- Monitored system errors by conducting advanced QA testing.
- Provided user training before application deployment.
- Provided technical support to clients by identifying and resolving system errors following QA procedures.
- Conducted data analysis using basic SQL queries to validate inaccuracies in the report.
Branch Secretary
Motortrade Nationwide Corporation
01.2014 - 05.2016
- Achieved consistent documentation accuracy and efficiency in branch operations.
Streamlined approval processes via SAP system, reducing processing time.
Increased customer engagement through proactive follow-ups and effective product promotion, contributing to branch target fulfilment.
Ensured seamless transaction processing as cashier during staff absences, maintaining operational continuity. - Handled emails and written business correspondence on behalf of senior office staff.
- Scanned and photocopied documents for office team members.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
Education
Bachelor of Science - Industrial Technology in Computer Technology
Southern Luzon State University
Lucban, QUE01-2013
Skills
- Software testing
- Quality assurance
- Basic SQL analysis
- Technical support
- Project management
- Customer relationship management
Timeline
Software Manual Tester
Ascendion
11.2024 - Current
Application and Support Manager
Amellar Solutions
11.2021 - 11.2024
Software Application Tester
Amellar Solutions
05.2016 - 11.2021
Branch Secretary
Motortrade Nationwide Corporation
01.2014 - 05.2016
Bachelor of Science - Industrial Technology in Computer Technology
Southern Luzon State University