Dalton Adriano

Results-driven and customer-focused professional with 4 years of experience as a customer representative in the BPO industry. Proven expertise in delivering exceptional customer service, resolving complex issues, and ensuring high customer satisfaction. Adept at managing inquiries and escalations across multiple communication channels, with a strong ability to build rapport, understand customer needs, and provide tailored solutions.

Previous work experience includes McDonald's Corporation (April 2018 – May 2019), where I contributed in multiple areas including hosting, flipping burgers and fillets, order taking, and maintaining cleanliness in the kitchen, lobby, and comfort rooms. This hands-on experience honed my multitasking abilities and strengthened my customer service skills, ensuring a seamless experience for every guest.