Mark Lester Dalmacio

QVC.com, Fanatics and StubHub/Viagogo

• Evaluate employee performance, coach, and train team members, increasing the quality of work and employee motivation.
• Lead employee relations through effective communication, coaching, training, and development.
• Boost employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Ensure compliance with company policies and industry regulations through diligent oversight of daily operations and staff adherence to guidelines.

Wish.com

• Assisted the department by providing evaluations with a detailed coaching approach.
• Sent out weekly reports on the assigned team’s performance and recommendations.
• Conducted calibrations with operations and clients.

Amazon.com and Wish.com

• Assisted customers with their orders, tracking packages, returns, replacements, and refund concerns through phone and email communication.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.