Daleen Daigdigan
Davao City,Philippines
Summary
Dynamic professional blending educational expertise with exceptional customer service. Skilled in crafting engaging learning experiences and fostering inclusive environments, coupled with a proven ability to resolve complex issues with empathy and efficiency. Eager to contribute to a thriving learning team.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Customer Experience Agent
Alorica Teleservices
Davao City
07.2024 - Current
- Developed effective strategies to manage difficult customers, maintaining calm under pressure.
- Maintained comprehensive knowledge of products and services, fostering trust among clients.
- Provided timely solutions to customers' issues, boosting overall service efficiency.
- Participated actively in training sessions, acquiring knowledge for enhanced job performance.
- Managed inbound calls with professionalism to maintain high levels of customer satisfaction.
- Enhanced client retention through provision of personalized attention to each inquiry or complaint.
- Improved customer satisfaction by resolving queries promptly and professionally.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Employed active listening and product expertise to successfully resolve inbound queries.
Business Listing
Garage Door LLC
Bislig City, Remote Work
09.2023 - 12.2023
- Generating content promoting businesses in various listing websites and directories.
- Integrating backlinks and keywords in the article created.
- Creating 3 to 4 varied contents to recommend businesses and make it appealing to the masses
- Complete 120 to 150 business listing per day
SEO Expert
TheBluePrints
Bislig City, Remote Work
06.2020 - 12.2023
- Assisted in enhancing organic search results by performing comprehensive SEO audits using Ahrefs tool.
- Collaborated closely with content teams for integration of targeted keywords in blogs and articles, improving page ranks.
- Identified good quality web sites based on its domain rating and website traffic.
- Managed to send at least 500 fresh emails per day.
- Respond to website owners inquiry and negotiate for prices.
Education
Bachelor of Secondary Education - Major in English
NORTH EASTERN MINDANAO STATE UNIVERSITY
Bislig, Province of Surigao del Sur 08.2020 - 06.2024
Senior High School - Humanities and Social Science
Andres Soriano Colleges of Bislig
Bislig, Province of Surigao del Sur 06.2018 - 04.2020
Junior High School -
Tabon M. Estrella National High School
Bislig, Province of Surigao del Sur 06.2014 - 04.2018
Elementary Level -
Recaredo Castillo Elementary School
Bislig, Province of Surigao del Sur 06.2008 - 04.2014
Skills
- MS-Office (Excel, Word & PowerPoint)
- Product knowledge
- Problem-solving
- Customer-Centric mindset
- Communication skills
- Flexibility
- Active Listening
- Lesson Planning
- Written and verbal communication skills
- E-learning platforms and tools
- Ahrefs
- Gmass
- Link Building
- Keyword Search
Languages
English
Advanced
Affiliations
- Manhwa Reading
- Cleaning
- Working
Certification
Teaching English as Foreign Language (TEFL)
Timeline
Customer Experience Agent
Alorica Teleservices
07.2024 - Current
Business Listing
Garage Door LLC
09.2023 - 12.2023
Bachelor of Secondary Education - Major in English
NORTH EASTERN MINDANAO STATE UNIVERSITY
08.2020 - 06.2024
SEO Expert
TheBluePrints
06.2020 - 12.2023
Senior High School - Humanities and Social Science
Andres Soriano Colleges of Bislig
06.2018 - 04.2020
Junior High School -
Tabon M. Estrella National High School
06.2014 - 04.2018
Elementary Level -
Recaredo Castillo Elementary School
06.2008 - 04.2014
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