DAISY PARUNGAO
CITY OF STA, ROSA
Summary
A dynamic professional with a proven track record at Avas Flowers® Florists, I excel in mentoring and training, alongside exceptional customer service. Leveraging expertise in Microsoft Office and telephone etiquette, I've significantly enhanced team efficiency and sales impact, exceeding targets by over 50%. My approach fosters both client satisfaction and team development.
Dynamic individual with hands-on experience in COACHING and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.
Overview
34
34
years of professional experience
Work History
Appointment Setter
ARIA DRIVING SCHOOL
11.2019 - Current
- Set appointments with instructors and potential students.
- Worked with supervisors and team members to understand student needs and bring levels within desired assistance.
- Monitored and screened students to verify accessibility to inter-office personnel and instructors
- Answered phone calls and answered questions from potential students
- Welcomed students with friendly greeting, answered general questions, gathered nature of visit and directed to specific personnel
- Acted as first point of contact and set appointments for prospective students and instructors
- Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
Subject Matter Expert (SME)/COACH
Avas Flowers® Florists, New Jersey, USA (Remote)
12.2020 - 08.2021
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing
- Developed effective training materials for the team members and agents, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency and sales impact
Inbound Sales Representative
Avas Flowers® Florists, New Jersey, USA (Remote)
04.2020 - 12.2020
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Exceeded productivity targets and sales goals by 50-60%.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Made average of 30 outbound and inbound calls per day.
Appointment Setter
VARIOUS EMPLOYERS, USA (Remote)
05.2017 - 04.2020
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Addressed client inquiries and updated database information.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Acted as first point of contact and set appointments for prospective clients.
SALES/Customer Service Representative
VARIOUS EMPLOYERS
04.2006 - 05.2016
- Delivered prompt service to prioritize customer needs
- Worked effectively in fast-paced environments.
- Assisted customers in placing online orders, improving overall user experience.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Support Staff Member
VARIOUS EMPLOYERS
08.1991 - 07.2005
- Improved client relations with prompt and courteous communication, addressing inquiries and resolving issues in a timely manner
- Managed office supplies inventory, ensuring adequate stock levels while staying within budget constraints.
- Supported team members by offering assistance during peak hours or when faced with tight deadlines, promoting a collaborative work environment.
- .Process client Policy Contract to be delivered in a timely manner
- OTHER OFFICE TASKS
Education
Bachelor of Science - Computer Science
MANUEL L. QUEZON UNIVERSITY
QUIAPO, MANILA03-1991
Skills
- Scheduling appointments
- Training and mentoring
- Expertise in subject matter
- Group leadership
- Effective Multitasking
- Customer and client relations Expert
- Customer rapport
- Telephone Etiquette
- Microsoft Office Suite
- Overcoming Objections
Timeline
Subject Matter Expert (SME)/COACH
Avas Flowers® Florists, New Jersey, USA (Remote)
12.2020 - 08.2021
Inbound Sales Representative
Avas Flowers® Florists, New Jersey, USA (Remote)
04.2020 - 12.2020
Appointment Setter
ARIA DRIVING SCHOOL
11.2019 - Current
Appointment Setter
VARIOUS EMPLOYERS, USA (Remote)
05.2017 - 04.2020
SALES/Customer Service Representative
VARIOUS EMPLOYERS
04.2006 - 05.2016
Office Support Staff Member
VARIOUS EMPLOYERS
08.1991 - 07.2005
Bachelor of Science - Computer Science
MANUEL L. QUEZON UNIVERSITY
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