Daisy Jayson
Philippine Registered Nurse
Minglanilla, Province Of Cebu
Summary
- Accomplished Team Leader at Shearwater Health Advisors with a proven track record in enhancing team productivity through effective supervision and targeted coaching. Skilled in teamwork and collaboration, adept at resolving complex technical problems, and motivating teams towards achieving high performance. Demonstrates exceptional work planning and customer service skills, ensuring high levels of loyalty and repeat business.
- Recipient of Shearwater Health's Annual Bantayog Award, the "Sibol Award" or Entrpreneurial Spirit category, for initiated innovation and continuous improvement projects; made fact - based decisions and took well - informed risks; awarded on January 2024
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Shearwater Health Advisors
04.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Staff Nurse
Vicente Sotto Memorial Medical Center
03.2017 - 06.2018
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Staff Nurse
Cebu South General Hospital
02.2016 - 03.2017
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Customer Service Representative
Concentrix (Formerly, Convergys Philippines)
01.2012 - 06.2015
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Master of Science - Nursing
Cebu Normal University
Cebu City, Province Of Cebu, Philippines 06.2015 - 03.2016
Bachelor of Science - Nursing
Cebu Doctor's University
Mandaue City, Province Of Cebu, Philippines 06.2007 - 04.2011
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Timeline
Team Leader
Shearwater Health Advisors
04.2019 - Current
Staff Nurse
Vicente Sotto Memorial Medical Center
03.2017 - 06.2018
Staff Nurse
Cebu South General Hospital
02.2016 - 03.2017
Master of Science - Nursing
Cebu Normal University
06.2015 - 03.2016
Customer Service Representative
Concentrix (Formerly, Convergys Philippines)
01.2012 - 06.2015
Bachelor of Science - Nursing
Cebu Doctor's University
06.2007 - 04.2011
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