Dañel Reahn G. Paras

•Reports directly to the Contractor
•Submits meterspot request to utility companies.
•Working with in house engineering team requesting plans and revision
•Submits Solar Permits to different Cities in California (Solar, Battery, EV charger, MPU)
•Submitting PTO application to utility companies (Solar Interconnection Application)
•Manages monitoring systems (SolarEdge, Enphase, Tesla)
-contacting homeowners and guiding them through their monitoring system (basic navigation)
-contacting Manufacturer support for monitoring system troubleshooting and coordinating with installation team for onsite support
•Solar Module warranty registration
•Business license application / renewal

• Managed daily operations encompassing email correspondence, data entry, customer and technical support, and inbound/outbound calls.
• Oversaw submissions for Solar Meterspots (electrical service applications), City business license applications, Permitting, Permission to Operate applications, Manufacturer warranty registration and Solar Monitoring which includes assisting in technical support via call or chat.
• Directed project management activities through Salesforce and internal communications.
• Managed comprehensive data entry for streamlined operations.
• Handled application follow-ups to adhere to project stage timelines.

• Conducted lead generation via Google Maps, optimizing resource discovery.
• Managed comprehensive data entry for streamlined operations.
• Performed daily cold calls, driving engagement and potential leads.
• Provided email support to nurture and maintain client relationships.
• Converted leads into confirmed sales, enhancing revenue growth.
• Generated and presented detailed quotes, showcasing value propositions.
• Negotiated and closed deals, securing successful outcomes.

• Managed multiple countries for Hewlett-Packard Enterprise (Warranty Renewals): Australia, Singapore, Malaysia, New Zealand, and the Philippines.
• Adhered to each country's procedures to prevent customer escalations.
• Generated sales from assigned accounts and leads.
• Prospected and qualified potential clients.
• Generated and presented quotes to clients.
• Negotiated and closed deals effectively.
• Managed quote discounts, from discretionary approvals to final decisions.
• Conducted data entry, daily cold calls, and email support.
• Met individual monthly sales targets consistently for performance-based commissions.
• Identified new business opportunities and upsold services within existing leads.

• Account: Garden Building Direct and BillyOh Garden Sheds (UK, London)
• -Done daily inbound and outbound calls and email support.
• -Assisting customers with Delivery Date, Delivery Route, Delivery Instructions and Delivery Updates (such as delay, out of stock item etc.)
• -Handles customer inquiries, complaints, escalations, billing questions, and payment extensions/service requests.
• -Handling Fraud Verification check for order placement with different customer billing and physical address
• -Handling Customer Refunds, replacement requests, Order Cancellations and damaged items.
• -Managing EBay and Amazon customers as well.
• -Interact and Coordinating with different Parcel/Depot Companies and other internal department for the same.

• Account: Rehabilitation Hospital of the Pacific, Hawaii
• -Doing Daily outbound calls and Email Support
• -Data Entries for Patients Registration and Profile Verification
• -Calling different Medical Insurance Firms to validate Patients Insurance Eligibility and Insurance Eligibility check through websites
• -Handling Patients Hospital Billing
• -Finishing Daily work targets
• -Direct Reporting to Rehab Hospital Office Manager daily

• Account: AT&T Telecommunications (AT&T ISM - US Account)
• -Doing daily inbound calls, email and tech support.
• -Handles Internet, Cable, Mobile and Direct TV account
• -Handles customer inquiries, complaints, solving problems, escalations, billing questions, payment and service requests.
• -Interact and Coordinating with different internal department working for a specific customer concerns.
• -Doing sales for every calls at the end of the customer service such as upselling internet and cable plan.