Sandra Marie Bargas
Assistant Branch Supervisor
Savannah Glen B, Abilay Norte, Oton, Iloilo
Summary
Responsible Assistant Branch Supervisor specializing in Sales and Customer service. Knowledgeable about documentation, reporting and training. Eager to take on increasing responsibility to enhance business operations. Offering 11 years of experience in Customer service industry and willingness to take on any function using resourceful and adaptable approach.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Assistant Branch Supervisor
Smart Communications Inc
Iloilo City
06.2022 - Current
- Assisting on supervising branch flow and customer journey
- Supervising branch cashiering transactions
- Inventory custodian officer reliever
- Act as customer ambassador and branch lobby officer usually assisting 20-30 customers daily.
- Sales and customer service specialist reliever
- Encoding sales applications and after sales request
- Collaborating with Branch Manager on daily store reports, issues and insights.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Developed strong relationships with clients, leading to increased customer satisfaction and loyalty.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Customer Solutions Officer
Smart Communications Inc
Iloilo City
02.2014 - 05.2022
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues to at least 20 customers per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Solutions Assistant
LBP Service Corporation
Iloilo City
06.2013 - 02.2014
- Assisted 30 customers daily with product-related questions, feedback and complaints.
- Processed and issued product orders and service upgrades for customers.
- Maximized customer satisfaction by resolving service issues promptly.
- Developed empathetic client relationships
- Submitted proposal on different companies for selling of telecommunication postpaid plans
Education
Bachelor in Broadcasting - College of Mass Communications
West Visayas State University
Iloilo City 06.2009 - 03.2013
Skills
Customer Support Professional
Additional Information
- Knowledgable on the following systems and tools : Salesforce, Microsoft Outlook, SharePoint, and SAP.
Certification
Skills Readiness Program for Digital Payment Transformation
Timeline
Business Continuity
07-2024
Information Security
09-2022
Assistant Branch Supervisor
Smart Communications Inc
06.2022 - Current
Store Management Training
04-2022
Skills Readiness Program for Digital Payment Transformation
12-2021
Customer Solutions Officer
Smart Communications Inc
02.2014 - 05.2022
Customer Solutions Assistant
LBP Service Corporation
06.2013 - 02.2014
Bachelor in Broadcasting - College of Mass Communications
West Visayas State University
06.2009 - 03.2013
Similar Profiles
JESSICA M. DE LEONJESSICA M. DE LEON
Service Fulfillment and Activations Officer at Smart Communications IncService Fulfillment and Activations Officer at Smart Communications Inc
Karina BorjaKarina Borja
Branch Manager at Smart Communications Inc.Branch Manager at Smart Communications Inc.
Rochelle Isulan IbañezRochelle Isulan Ibañez
Retail Store Specialist at Smart Communications Inc.Retail Store Specialist at Smart Communications Inc.