D-JAY OMILA
Hotel Specialist
Calbayog
Summary
Meticulous travel associate with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
DATA ANALYST
OfficePartners360
Cebu City
10.2019 - Current
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
SERVICE ASSOCIATE
ASIA UNITED BANK
Calbayog
01.2017 - 01.2019
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
IT SUPPORT OFFICER
ST. CAMILLUS HOSPITAL
Calbayog
01.2016 - 01.2017
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Monitored employee and customer interactions to assess quality of service.
TRAVEL AGENT
TELEPERFORMANE INC
Cebu City
01.2013 - 01.2015
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives
Education
Bachelor of Science - Information Technology
Christ The King College
Calbayog, Philippines 06.2008 - 03.2012
High School Diploma -
Christ The King College
Calbayog, Philippines 06.2004 - 03.2008
No Degree -
San Policarpo Central School
Calbayog, Philippines 06.1998 - 03.2004
Skills
Data validation
Hotel accommodations
Itineraries
Overseas tours
Client amenities
Company guidelines and procedures
Executive travel
Timeline
DATA ANALYST
OfficePartners360
10.2019 - Current
SERVICE ASSOCIATE
ASIA UNITED BANK
01.2017 - 01.2019
IT SUPPORT OFFICER
ST. CAMILLUS HOSPITAL
01.2016 - 01.2017
TRAVEL AGENT
TELEPERFORMANE INC
01.2013 - 01.2015
Bachelor of Science - Information Technology
Christ The King College
06.2008 - 03.2012
High School Diploma -
Christ The King College
06.2004 - 03.2008
No Degree -
San Policarpo Central School
06.1998 - 03.2004