Czoren Oliver Tejada
Pililla
Summary
Results-driven Quality Engineering Analyst at Accenture with expertise in manual testing and defect management. Enhanced software quality through optimized test cases and effective communication within teams. Skilled in Oracle SQL and JIRA, I successfully identified critical defects, improving efficiency and customer satisfaction while fostering a collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Engineering Senior Analyst
Accenture
Taguig
04.2019 - Current
- Improved software quality by executing thorough test cases and identifying critical defects.
- Developed and optimized test cases for manual software testing, ensuring consistent and thorough evaluation of software quality.
- Optimized test cases to maximize success of manual software testing.
- Defined test cases for new applications, ensuring comprehensive coverage of functional requirements.
- Managed defect tracking system, prioritizing issues by severity and business impact to facilitate prompt resolution.
- Increased efficiency within the QA team by implementing best practices for bug reporting and documentation, facilitating effective communication channels between team members.
- Assisted developers in reproducing reported issues, expediting their resolution and improving overall product quality.
- Evaluated software bugs, compiling findings and suggesting resolutions to support development team in addressing issues.
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
Customer Care Representative
NTT Data
08.2017 - 07.2018
- Assisted call-in customers with questions and orders, follow up on medical claims for status, payment and denial reason on medical insurance (US healthcare account).
- Ensured accuracy of claim payments by conducting thorough audits and identifying areas for improvement.
- Utilized data analysis tools to identify trends in claims processing times, enabling targeted improvements in departmental efficiency.
- Prevented financial losses due to fraudulent activities through vigilant monitoring, investigation, and reporting of suspicious claim patterns.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines
Quezon City, Metro Manila, PhilippinesSkills
- Test planning
- Assessment of documentation quality
- Quality assurance through manual testing
- Developing comprehensive test cases
- Manual functional testing
- Mobile application testing
- Defect management
- Database testing
- Performance load testing
- Microsoft Office
Certification
- Oracle MDM Certification Training, 01/01/22
- Oracle Utilities Certification, 07/01/22
- Agile Software Testing: Methodologies and Testing, 03/01/21
- Oracle Utilities CCB Bootcamp, 07/01/21
- Tosca Automation Certify, 05/01/19
- Worksoft Certify, 05/01/19
- Brownbag: Basic Accounting, 08/01/19
- Written and Verbal Communication, 05/01/19
- Career Service Professional Eligibility Passer, 08/01/18
Accomplishments
Gantimpala Winner FY22-Q1, Sub-lead squad of associate
Timeline
Quality Engineering Senior Analyst
Accenture
04.2019 - Current
Customer Care Representative
NTT Data
08.2017 - 07.2018
Bachelor of Science - Information Technology
Technological Institute of The Philippines