Summary
Overview
Work History
Education
Skills
Seminars And Trainings Attended
Personal Information
Timeline
Generic
CZARINA SALVE PASCUA

CZARINA SALVE PASCUA

Lingayen

Summary

To keep up on gaining knowledge and further growth of my career in the fields of Food Service Industry, Nutrition and Dietetics, and Public Health Nutrition, to grant an opportunity to relate the skills and knowledge I learned; and to give a chance to work professionally in your company.

Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Skilled at quickly learning new technologies and processes to drive success. Demonstrated ability to manage multiple projects and develop innovative solutions. Consistently achieves exceptional results, surpassing expectations.

Overview

7
7
years of professional experience
14
14
years of post-secondary education
4
4
Languages

Work History

KALCare Specialist (Customer Service Representative)

Confabia
03.2023 - 05.2025
  • Inbound, Outbound, and Sales Agent;
  • Handle incoming and outgoing calls from customers and respond to their inquiries and complaints;
  • Answer inquiries and complaints through social media (Facebook and Viber), and email;
  • Present, promote and sell products to current and potential customers by utilizing effective arguments through call;
  • Assess each customer's needs both formally and informally to suggest the best products and services.
  • Establish a relationship with customers by acting amiably and accommodatingly to make them feel comfortable;
  • Perform daily customer service-related tasks such as data entry and order processing and maintain accurate records of customer demographics, sales orders, and other information;
  • Target the sales and outbound calls quota on time;
  • Familiarize with current information about services and products available for customers;
  • Meet performance metrics such as average handle time, quality, and customer satisfaction;
  • Resolve customer issues in a timely manner to ensure customer satisfaction, and
  • Assist in coordinating with other departments to guarantee that customer service goals were fulfilled.

Careline Specialist (Customer Service Representative)

Wyeth Philippines Inc.
09.2019 - 02.2023
  • Inbound, Outbound, and Social Media Quality Analyst;
  • Handle incoming and outgoing calls from customers and respond to their inquiries and complaints;
  • Answer inquiries and complaints through social media (Facebook), live chat and email;
  • Provide accurate and complete information to customers by using the right tools, processes, and procedures;
  • Resolve customer issues in a timely manner to ensure customer satisfaction;
  • Handle customer complaints with empathy and provide appropriate solutions to their concerns;
  • Educate and reiterate customers (especially mother and guardian) regarding the product;
  • Maintain a high level of professionalism at all times;
  • Provide immediate feedback to ensure that the tagging and responses through customers are accurate, consistent, and aligned with the team;
  • Meet performance metrics such as average handle time, quality, and customer satisfaction;
  • Attend training sessions and team meetings to enhance skills and knowledge;
  • Update customer information in the database as needed;
  • Adhere to call center policies and procedures, and
  • Coordinate with other departments to ensure customer service objectives were met.

Customer Engagement Specialist (Customer Service Representative)

Nestle Philippines Inc.
04.2019 - 08.2019
  • Inbound and Outbound Agent;
  • Handle incoming and outgoing calls from customers and respond to their inquiries and complaints;
  • Answer inquiries and complaints through email;
  • Provide accurate and complete information to customers by using the right tools, processes, and procedures;
  • Resolve customer issues in a timely manner to ensure customer satisfaction;
  • Handle customer complaints with empathy and provide appropriate solutions to their concerns;
  • Meet performance metrics such as average handle time, quality, and customer satisfaction;
  • Update customer information in the database as needed;
  • Adhere to call center policies and procedures, and
  • Coordinates with other departments to ensure customer service objectives are met.

Nutrition Coordinator

Team OnGround Inc.
11.2018 - 02.2019
  • Laki Sa Tibay Nutrition Program, 3-month program for public grade school, Grade 3 - 5;
  • Conduct a survey for grade school population and plan a nutrition program;
  • Coordinates with school division in terms of the permit or other paper requirements;
  • Negotiate with the school principal to conduct the program and had a quick presentation to the teachers involve;
  • Assist and help to make paper works that will forward to the relevant department, and
  • Foster a positive and pleasant working relationship with the team and the school faculties.

Education

Bachelor of Science - Nutrition and Dietetics

Pangasinan State University
Lingayen, Pangasinan
01.2014 - 01.2018

Secondary - undefined

Pangasinan School of Arts and Trades
Lingayen, Pangasinan
01.2010 - 01.2014

Primary - undefined

Baay Elementary School
Lingayen, Pangasinan
01.2004 - 01.2010

Skills

  • Organization and Delegation
  • Communication and Motivation
  • Problem-solving and Decision making
  • Planning and Strategic Thinking

Seminars And Trainings Attended

  • Engage OMNI Training, Nestlè Inc., Brand Ambassador Trainer, 08/01/22
  • 2018 Region 1 Health Research and Development Consortium Research Conference, Virgen Milagrosa University Foundation, San Carlos City, Pangasinan, 03/22/18
  • Food Defense: Safeguarding Food from Hazards, Nutritionist-Dietitians’ Associations of the Philippines, Dagupan City National High School, Dagupan City, Pangasinan, 10/12/17
  • 20th Pre-Nutrition Month Seminar: Healthy Diet, Gawing Habit for Life, Nutritionist-Dietitians’ Associations of the Philippines, Benguet State University, La Trinidad, Benguet, 06/08/17
  • Unleash The Leadership Ignited Within, Pangasinan State University, Lingayen, Pangasinan, 12/20/15, 12/22/15
  • Peer Facilitator Seminar – Workshop, Pangasinan State University, Lingayen, Pangasinan, 11/09/15, 11/10/15

Personal Information

  • Age: 27
  • Height: 5'2"
  • Weight: 53 kg
  • Citizenship: Filipino
  • Father's Name: Cesario V. Pascua
  • Mother's Name: Salvacion D. Pascua
  • Date of Birth: 10/08/97
  • Gender: Female
  • Marital Status: Single
  • Religion: Roman Catholic
  • Place of Birth: Pangasinan

Timeline

KALCare Specialist (Customer Service Representative)

Confabia
03.2023 - 05.2025

Careline Specialist (Customer Service Representative)

Wyeth Philippines Inc.
09.2019 - 02.2023

Customer Engagement Specialist (Customer Service Representative)

Nestle Philippines Inc.
04.2019 - 08.2019

Nutrition Coordinator

Team OnGround Inc.
11.2018 - 02.2019

Bachelor of Science - Nutrition and Dietetics

Pangasinan State University
01.2014 - 01.2018

Secondary - undefined

Pangasinan School of Arts and Trades
01.2010 - 01.2014

Primary - undefined

Baay Elementary School
01.2004 - 01.2010

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CZARINA SALVE PASCUA