CZARINA RAMOS CAIYOD
Paete, Province Of Laguna,LAG
Summary
Experienced with handling client interactions and resolving issues promptly. Utilizes communication and empathy to build strong client relationships. Track record of maintaining high client satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Advisor II Collections
Concentrix (former Convergys Philippines Incorporated)
Makati City, Metro Manila, Philippines
03.2009 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Nurse (ER, Medical-Surgical, Pediatric Ward)
Paete General Hospital
Paete, Laguna
03.2006 - 03.2009
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines04.2006
Skills
- Time management
- Complex Problem-solving
- Care plan implementation
- Client engagement
- Customer service
- Active listening
- Solution-oriented approach
- Teamwork and collaboration
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Place of Birth: Muntinlupa City
- Height: 5'1"
- Weight: 64kgs
- Citizenship: Filipino
- Date of Birth: 12/03/85
- Gender: Female
- Marital Status: Single
- Religion: Aglipayan
Timeline
Advisor II Collections
Concentrix (former Convergys Philippines Incorporated)
03.2009 - Current
Nurse (ER, Medical-Surgical, Pediatric Ward)
Paete General Hospital
03.2006 - 03.2009
Bachelor of Science - Nursing
Our Lady of Fatima University