Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
CZARINA RAMOS CAIYOD

CZARINA RAMOS CAIYOD

Paete, Province Of Laguna,LAG

Summary

Experienced with handling client interactions and resolving issues promptly. Utilizes communication and empathy to build strong client relationships. Track record of maintaining high client satisfaction and fostering loyalty.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Advisor II Collections

Concentrix (former Convergys Philippines Incorporated)
03.2009 - Current
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

Nurse (ER, Medical-Surgical, Pediatric Ward)

Paete General Hospital
03.2006 - 03.2009
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Created an efficient shift handover process which improved continuity of care between nursing shifts.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.

Education

Bachelor of Science - Nursing

Our Lady of Fatima University
Quezon City, Metro Manila, Philippines
04.2006

Skills

  • Time management
  • Complex Problem-solving
  • Care plan implementation
  • Client engagement
  • Customer service
  • Active listening
  • Solution-oriented approach
  • Teamwork and collaboration

Certification

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Personal Information

  • Place of Birth: Muntinlupa City
  • Height: 5'1"
  • Weight: 64kgs
  • Citizenship: Filipino
  • Date of Birth: 12/03/85
  • Gender: Female
  • Marital Status: Single
  • Religion: Aglipayan

Timeline

Advisor II Collections

Concentrix (former Convergys Philippines Incorporated)
03.2009 - Current

Nurse (ER, Medical-Surgical, Pediatric Ward)

Paete General Hospital
03.2006 - 03.2009

Bachelor of Science - Nursing

Our Lady of Fatima University

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CZARINA RAMOS CAIYOD