Music
Czarina Mei Gosarin
Customer Service Representative
Carmona City
Summary
Results-driven customer service professional with solid experience in technical support, back-office operations, and customer care. Proven ability to handle high-volume workloads, manage escalations, and resolve complex customer concerns while consistently meeting performance metrics. Skilled in communication, multitasking, and delivering efficient, customer-focused solutions. Seeking a BPO role with hybrid or work-from-home opportunities.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Care Associate
VistaPrint Manila
03.2025 - 03.2026
- Provided customer support and handled inquiries with professionalism and efficiency
- Assisted in basic digital design tasks and customer engagement initiatives
- Ensured positive customer experience through clear communication and timely follow-ups
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Back Office Agent
Concentrix Alabang
08.2024 - 02.2025
- Managed escalated email cases for a high-profile luxury account with strong attention to detail
- Coordinated with internal teams to resolve complex issues and ensure timely case resolution
- Maintained organized case management while meeting strict service level agreements (SLAs)
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
Technical Tier 3 Support
Qualfon Cebu
08.2023 - 01.2024
- Handled escalated customer concerns requiring advanced technical troubleshooting and resolution
- Maintained high performance metrics while managing heavy call volumes
- Delivered efficient and accurate solutions under pressure, ensuring customer satisfaction
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Humanities -
Asian College of Technology Cebu
Cebu01-2023
Skills
Customer Service & Escalation Handling
Technical Troubleshooting
Email, Chat, Phone & Case Management
Strong English Communication
Multitasking & Time Management
Microsoft Excel & Word
Basic Digital Design
Email management
Language proficiency
Call center experience
Interests
Timeline
Customer Care Associate
VistaPrint Manila
03.2025 - 03.2026
Back Office Agent
Concentrix Alabang
08.2024 - 02.2025
Technical Tier 3 Support
Qualfon Cebu
08.2023 - 01.2024
Humanities -
Asian College of Technology Cebu