Czarina G. Eslao

• Responsible for assisting the clients under the Telco Account with their technical needs by troubleshooting or informational assistance.
• Role: Assisting B2B Clients with their technical needs.
• Industry: Call Center / BPO / B2B / Telco / Technical

Monitoring contact volumes and staffing levels to ensure customer service targets are met. Analyzing data to identify Trends and anomalies, such as attendance and absenteeism. Utilizing technology skills to generate reports and provide insights for operational improvements.

• Responsible in Selling experiences to the guests of our Chain of Hotels and making sure to make proper and correct reservations for our Hotels by providing proper customer service and support.
• Role: Selling experiences to our guests and making reservations for our Chain of Hotels.
• Industry: Call Center / BPO / Hotel and Travel Industry / Sales / Tourism

• Responsible for Real-Time and/or intraday management of resources to ensure the correct number of agents at the right times are seated to answer an accurately forecasted volume of incoming calls at desired service level.
• Role: Acting conduit between resource planning and operations to ensure sales are maximized through great customer service and team KPIs are achieved.
• Industry: Call center / IT-Enables Service / BPO

• Analyze or help customers protect their financial accounts by helping identify fraudulent activity and assisting in activating cards.
• Role: Activating cards, Reporting Lost / Stolen cards, and Fraud detection
• Specialization: Universal Fraud (Lost & Stolen, Card Activation, Transaction Analyst), ANZed (Gift Cards Services, Merchant Services, and Lost and stolen Services)
• Industry: Call center / IT-Enables Service / BPO

• Sales, Billing and General Inquiries, Promotions, Technical Services, Ordering, and Retailing Services.
• Role: Financial Services Consultant
• Specialization: Sales – Financial Services (Insurance, Unit trust, Etc)
• Industry: Call center / IT-Enables Service / BPO

• Introduce new students to the course of Information Technology with the Basics.
• Role: Instructor
• Industry: Education

• Introduced new students to Digital Graphics and 2D Animation.
• Role: Instructor
• Specialization: Digital Graphic Artist and 2D Animator
• Industry: Education

• Production Specialist
• Role: Production Technician / Operator
• Specialization: Manufacturing / Production Operations
• Industry: Semiconductor / Wafer Fabrication

• Introduced students with tools and procedures in Graphic designing specializing in Digital Ink and Paint for the Animation Industry.
• Role: Instructor
• Specialization: Arts/ Creative Design / Graphics Design (Digital Ink and Paint)

• Assisted Graphic Designers in Making Graphic and Web designs, templates, and layouts for Customers.
• Role: Graphic artist and Web designer
• Specialization: Arts/ Creative Design / Graphics Design / Web Graphics