Czar Ventura
Operations Manager
Imus, Province Of Cavite
Summary
Operations Manager with 10+ years of progressive leadership experience in the BPO industry. Proven track record of elevating team performance, driving stakeholder alignment, and optimizing program execution. Adept at mentoring talent, managing cross-functional teams, and leading initiatives focused on productivity, sales, and customer satisfaction. Skilled in stakeholder management, program delivery, and performance metrics.
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
VXI Global Solutions
2022.10 - Current
- Lead strategic operations for high-performing teams focused on KPI delivery and stakeholder satisfaction
- Execute program and performance reviews across multiple teams
- Drive operational excellence through data-driven decision making and cross-functional collaboration
Team Leader
VXI Global Solutions
2021.10 - 2022.10
- Led day-to-day operations, training, and motivation of BPO teams
- Designed reward systems to increase productivity and morale
- Acted as liaison between frontline teams and senior leadership to align business goals
Team Leader
Curo Teknika, Inc.
2020.08 - 2020.12
- Managed 15–20 outbound sales agents for a US client
- Delivered on aggressive KPIs centered around conversion rates and quality
Customer Service Manager
Broadband Everywhere
2018.02 - 2020.02
- Oversaw 5 team leaders and over 100 CSRs handling technical support and sales
- Focused on CSAT, FCR, SLA, and real-time service operations
Service Delivery Manager
iPlus Intelligent Network, Inc.
2016.01 - 2018.01
- Launched and scaled a startup BPO center in Makati from scratch
- Built operations manuals, implemented KPIs, and led team development
- Later absorbed into Broadband Everywhere as a core manager
Team Leader / Technical Support Rep
TELUS International
2013.04 - 2015.12
- Promoted from frontline to team lead in under a year
- Coached new hires and optimized transition from training to production
Technical Support Representative
Concentrix
2012.07 - 2013.04
Technical Support Representative
Transcom
2011.03 - 2012.06
Education
Bachelor of Arts - Mass Communication / Media Studies
2008.06 - 2011.04
Skills
Stakeholder Management
Program Management
Coaching & Mentoring
Performance Metrics & Reviews
Cross-functional Leadership
Problem-solving
Customer service
Team leadership
Timeline
Operations Manager - VXI Global Solutions
2022.10 - Current
Team Leader - VXI Global Solutions
2021.10 - 2022.10
Team Leader - Curo Teknika, Inc.
2020.08 - 2020.12
Customer Service Manager - Broadband Everywhere
2018.02 - 2020.02
Service Delivery Manager - iPlus Intelligent Network, Inc.
2016.01 - 2018.01
Team Leader / Technical Support Rep - TELUS International
2013.04 - 2015.12
Technical Support Representative - Concentrix
2012.07 - 2013.04
Technical Support Representative - Transcom
2011.03 - 2012.06
New Era University - Bachelor of Arts, Mass Communication / Media Studies
2008.06 - 2011.04