Cyve E. Isidro
Malilipot
Summary
Experienced professional specializing in client engagement and scheduling. Known for clear communication and efficient organization. Demonstrated track record of building strong client relationships and optimizing appointment processes. Reliable team player adept at adapting to dynamic environments, prioritizing results through effective collaboration and problem-solving.
Overview
7
7
years of professional experience
Work History
Appointment Setter
BeAKid
01.2025 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Chat Sales Representative
Big League Agency LLC
08.2023 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential fans.
Travel Associate
Viking Cruises
03.2022 - 12.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients
Customer Service Associate for FTD
Sutherland Global Services Inc.
06.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Representative For FTD (Florist Transworld Del.)
Sutherland Global Services
06.2019 - 02.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Back Office Agent for FTD (Florist Transworld Del.)
Sutherland Global Service Inc.
12.2017 - 02.2022
- Interacted with customers by phone, email, or in person to provide information
Education
College - INFORMATION TECHNOLOGY
Informatics Technology Philippines
Skills
- Upper intermediate
- PowerPoint
- English Level
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
Timeline
Appointment Setter
BeAKid
01.2025 - Current
Chat Sales Representative
Big League Agency LLC
08.2023 - 12.2024
Travel Associate
Viking Cruises
03.2022 - 12.2022
Customer Service Associate for FTD
Sutherland Global Services Inc.
06.2019 - 02.2022
Sales Representative For FTD (Florist Transworld Del.)
Sutherland Global Services
06.2019 - 02.2022
Back Office Agent for FTD (Florist Transworld Del.)
Sutherland Global Service Inc.
12.2017 - 02.2022
College - INFORMATION TECHNOLOGY
Informatics Technology Philippines
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