Cyrus Josiah Alejo
Freelancer
Ligao, Province of Albay
Summary
Dynamic translator and customer service expert with a track record of enhancing team productivity and customer loyalty. Skilled in document translation and editing, with a flair for resolving complex customer inquiries. Demonstrated ability to improve communication quality and financial accuracy through meticulous research and advanced proofreading.
Overview
9
9
years of professional experience
Work History
Translator
Shahara San Agustin
01.2023 - Current
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Researched cultural etiquette and specific use of slang words.
Customer Service Representative
Sutherland Global Services
01.2018 - 03.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Accounting Intern (Summer Job)
Ligao City LGU
05.2016 - 06.2016
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Education
Bachelor of Science - Marine Engineering
Bicol Merchant Marine College Inc.
Sorsogon, Province Of Sorsogon, Philippines 04.2001 -
Skills
Document translation
Fluent in English
Editing skills
Proofreading skills
Research and analysis
Literary translation
Strong vocabulary skills
Timeline
Translator
Shahara San Agustin
01.2023 - Current
Customer Service Representative
Sutherland Global Services
01.2018 - 03.2018
Accounting Intern (Summer Job)
Ligao City LGU
05.2016 - 06.2016
Bachelor of Science - Marine Engineering
Bicol Merchant Marine College Inc.
04.2001 -
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