Cyrus Adlaon
Customer Service Representative
Davao City
Summary
Personable and dedicated Customer Service Representative with extensive experience in BPO industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
FPS Davao
05.2024 - 07.2025
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
VXI DAVAO
11.2021 - 02.2024
- Supported customers with online billing, access and account issues.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Education
High School Diploma -
Dr. Santiago Dakudao Sr. National Highschool
Davao City, Province Of Davao Del Sur, Philippines07-2021
Skills
Account Updating
Product Knowledge
Complaint Resolution
Inbound and Outbound Calling
Warranty Service
Computer Proficiency
Account Management
Customer Service
Technical Troubleshooting
Issue Troubleshooting
Live chat support
Spreadsheets
Customer service
Certification
Computer System Servicing NCII Passer
Accomplishments
- Top 3 Associate for overall BPS with 120% attainment
Education and Training
other
Timeline
Customer Service Representative
FPS Davao
05.2024 - 07.2025
Customer Service Representative
VXI DAVAO
11.2021 - 02.2024
High School Diploma -
Dr. Santiago Dakudao Sr. National Highschool
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