CYRONE F. LIPORADA
Blk 5 Lot 30 Gold Ave. PH 1 Sta. Elena Village Antipolo City
Summary
With extensive experience in a fast-paced digital environment, I have developed expertise in content evaluation, critical thinking, effective communication, handling customer interactions and resolving issues promptly. Throughout my career, I have consistently demonstrated adherence to guidelines, efficient management of high volumes of content, calls, and a commitment to ensuring a positive user experience. As I pursue a transition into a new field, I am enthusiastic about leveraging these transferable skills to make a valuable contribution to a dynamic and collaborative team.
Overview
7
7
years of professional experience
Work History
Trust and Safety Associate
Accenture
11.2023 - 01.2025
- Maintained accurate records of client's data, allowing for better tracking of trends and improvements over time
- Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system
Customer Service Representative
VXI
07.2023 - 11.2023
- Responding to customer questions about online purchases, including order tracking, product information, and warranty claims
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Customer Service Representative
R1Rcm
09.2022 - 03.2023
- Make appointments for consultations, check-ups, procedures, and follow-up visits
- Answer patient calls, field questions, and route calls to the appropriate department
- Update patient demographics, insurance information, and medical history
Content Moderator
TaskUs Antipolo
11.2020 - 05.2022
- Examine user-generated content, including text, images, and videos
- Remove content that is offensive, harmful, or explicit
- Ensure content follows the platform's guidelines and terms of service
- Watch for potential rule violations and block users who post harmful content
Bancassurance Sales Executive
BPI-Philam Life Assurance Corp.
02.2019 - 09.2019
- Promote and sell bancassurance products to customers
- Establish and maintain relationships with customers and bank staff
- Handle customer questions, complaints, and inquiries
- Create customized solutions to meet clients' needs
Customer Service Representative
Quantrics Enterprise Inc.
03.2018 - 09.2018
- Respond to customer inquiries via phone and provide excellent customer service
- Troubleshoot service issues, and provide step-by-step instructions for basic issues
- Process requests for account activation, upgrades, renewals, and billing statements
- Recommend products or services based on customer needs and preferences
Education
Bachelor of Science - Marketing Management
Our Lady of Fatima University - Antipolo
01.2018
Bachelor of Science - Accountancy
Our Lady of Fatima University - Antipolo
01.2015
Skills
- Content Moderation
- Product sales
- C2 Proficiency (English)
- Marketing Concepts Literate
- Hosting
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Appointment scheduling
Personal Information
Birth Date: July16,1996
Birth Place: Lucena City, Quezon
Civil Status: Single
Religion: Roman Catholic
Citizenship: Filipino
Timeline
Trust and Safety Associate
Accenture
11.2023 - 01.2025
Customer Service Representative
VXI
07.2023 - 11.2023
Customer Service Representative
R1Rcm
09.2022 - 03.2023
Content Moderator
TaskUs Antipolo
11.2020 - 05.2022
Bancassurance Sales Executive
BPI-Philam Life Assurance Corp.
02.2019 - 09.2019
Customer Service Representative
Quantrics Enterprise Inc.
03.2018 - 09.2018
Bachelor of Science - Marketing Management
Our Lady of Fatima University - Antipolo
Bachelor of Science - Accountancy
Our Lady of Fatima University - Antipolo
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