Cyrine Agbon
DAVAO CITY
Summary
Dynamic customer service representative known for exceptional problem-solving skills and proactive relationship management. Adept at utilizing CRM systems to document interactions and track resolutions, contributing to enhanced operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance Philippines
01.2025 - 01.2026
- Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
- Managed high-volume calls while maintaining quality service standards and adherence to policies.
- Documented customer interactions accurately in CRM systems for streamlined issue resolution and tracking.
- Collaborated with cross-functional teams to address complex customer issues and improve service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Costumer Service Reoresentative
VXI Global Holdings
11.2024 - 01.2025
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Trained new representatives on systems and procedures, fostering a knowledgeable support environment.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer issues and resolutions.
- Analyzed feedback to identify trends, contributing to actionable improvements in service delivery.
- Implemented solutions for recurring issues, reducing escalation rates and increasing first-contact resolution.
- Monitored performance metrics, providing insights that informed management decisions and staff training needs.
- Led initiatives aimed at enhancing customer experience, resulting in improved operational efficiency within the team.
Administrative Assistant
Thompson Christian School
06.2023 - 09.2024
- Managed scheduling and coordination of school events to ensure smooth operations.
- Maintained accurate student records using administrative software systems.
- Assisted in the preparation of educational materials for teachers and staff.
- Implemented filing system improvements, enhancing document retrieval efficiency.
- Communicated effectively with parents, faculty, and students regarding inquiries and concerns.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Accounting Assistant
Hydrock Wells, Incorporated.
09.2021 - 05.2023
- Managed accounts payable operations, ensuring accurate and prompt invoice processing to support financial integrity.
- Collaborated in monthly financial reconciliation processes to ensure integrity and reliability of financial data.
- Managed data entry processes and monitored transactions through specialized accounting software.
- Conducted thorough reviews of employee hours and deductions to support timely and precise payroll execution.
Education
Bachelor of Science - Business Administration Marketing Management
Santa Cruz Institute College of Marinduque
Marinduque Philippines03-2018
No Degree - Bread And Pastry NC11
Technical Education And Skills Development Authority
Manila01-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
- [Software] CRM system proficiency
- Record preparation
Timeline
Customer Service Representative
Teleperformance Philippines
01.2025 - 01.2026
Costumer Service Reoresentative
VXI Global Holdings
11.2024 - 01.2025
Administrative Assistant
Thompson Christian School
06.2023 - 09.2024
Accounting Assistant
Hydrock Wells, Incorporated.
09.2021 - 05.2023
Bachelor of Science - Business Administration Marketing Management
Santa Cruz Institute College of Marinduque
No Degree - Bread And Pastry NC11
Technical Education And Skills Development Authority