Cyrille Faye Sasi
Davao
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Awesome CX Inc.
Davao City, Province Of Davao Del Sur, Philippines
07.2023 - 01.2024
- Developed rapport with customers through reading comprehension, and active listening skills leading to more understanding and positive feedback from clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Alorica
Davao City, Province Of Davao Del Sur, Philippines
05.2021 - 04.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Representative
VXI Global Holdings
Davao City, Province Of Davao Del Sur, Philippines
07.2020 - 03.2021
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Science - English Education
Notre Dame of Midsayap College
Midsayap, North Cotabato 06.2015 - 04.2019
Skills
Customer Education
Call center experience
Technical Support
Reading Comprehension
Product Education
Complaint resolution
Timeline
Customer Service Representative
Awesome CX Inc.
07.2023 - 01.2024
Customer Service Representative
Alorica
05.2021 - 04.2022
Technical Support Representative
VXI Global Holdings
07.2020 - 03.2021
Bachelor of Science - English Education
Notre Dame of Midsayap College
06.2015 - 04.2019