Cyrill Jasmine Daco Cacabilos
Bautista, Pangasinan
Summary
Motivated Passenger Service Agent with 1 year of experience in delivering exceptional customer service within the airline industry. Skilled in managing travel processes while effectively addressing customer inquiries and ensuring safety compliance. Passionate about creating seamless and memorable travel experiences, I am eager to leverage my skills and dedication to assist clients, helping them plan and enjoy their journeys with ease and confidence.
Overview
1
1
year of professional experience
Work History
Passenger Service Agent
Dnata
10.2024 - Current
- Provide passengers with high quality customer service experience during check-in and boarding, proactively addressing and resolving issues related to flight delays, cancellations, baggage weight, and travel disruptions.
- Organize and optimize seating allocations using computer software to maximize aircraft capacity efficiently.
- Verify all flight documents and ensure adherence to airline policies and regulations.
Airport Operations Internship
Dnata
05.2024 - 07.2024
- Observed passenger handling processes at the Malaysia Airline’s counter.
- Assisted in coordinating ground transportation, greeting crew members, and facilitating smooth transfers to their designated hotels.
Education
BS - Tourism Management with Flight Attendant Course
WCC Aeronautical And Technological College
Pangasinan, Philippines07-2024
Skills
- Communication Skills
- Quick Learner
- Problem-solving skills
- Flexibility
- Time Management
- Knowledge of Airline Policies and Procedures
- Conflict Resolution
Awards
Dean’s List (2020-2023), Cum Laude (2024)
Timeline
Passenger Service Agent
Dnata
10.2024 - Current
Airport Operations Internship
Dnata
05.2024 - 07.2024
BS - Tourism Management with Flight Attendant Course
WCC Aeronautical And Technological College
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