Cyric Baldwin Galo
Iloilo City, Province Of Iloilo
Summary
Dynamic CCTV Operator with a proven track record at Stealth Monitoring, excelling in real-time surveillance and critical incident support. Leveraging strong attention to detail and effective communication skills, I enhanced security operations and improved response times, ensuring safety and satisfaction in high-pressure environments.
Professional CCTV surveillance specialist with strong analytical skills and keen eye for detail. Proven ability to monitor and assess security footage effectively, ensuring safety and compliance. Reliable team player known for adaptability and clear communication.
Overview
6
6
years of professional experience
Work History
CCTV Operator
Stealth Monitoring / ECAM
06.2024 - Current
- Monitored live video feeds to detect and report security breaches.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
- Watched both live and recorded video surveillance footage.
Customer Service Representative
Telus International
02.2021 - 03.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Teller/Quality Checker
Porep Reality
12.2019 - 12.2021
- Maintained cash drawer, balancing funds daily to ensure accuracy and accountability.
- Provides account services to customers by receiving deposits of their payment and recording deposit
Education
College Diploma -
Asian College of Aeronautics
Iloilo City, Province Of Iloilo, Philippines01-2016
High School Diploma -
St. Roberts International School
Iloilo City, Province Of Iloilo, Philippines01-2014
Secondary -
Central Philippine University
Iloilo City, Province Of Iloilo, Philippines01-2012
Basic Education -
Brilliant Mind International School
Iloilo City, Province Of Iloilo, Philippines01-2010
Skills
- Self-awareness
- Attention to detail
- Critical thinking
- Relationship building
- Verbal and written communication
- Strategic planning
- Multitasking
- Organizational skills
- Active listening
Timeline
CCTV Operator
Stealth Monitoring / ECAM
06.2024 - Current
Customer Service Representative
Telus International
02.2021 - 03.2024
Teller/Quality Checker
Porep Reality
12.2019 - 12.2021
College Diploma -
Asian College of Aeronautics
High School Diploma -
St. Roberts International School
Secondary -
Central Philippine University
Basic Education -
Brilliant Mind International School
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