Cyren Hilario

• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Answered telephone calls to offer information, direct callers and take messages.
• Spoke with customers on phone to schedule, remind and follow up on appointments.
• Get all needed information for in takes

• Oversaw agents to ensure compliance with performance metrics
• Coordinated quality assurance efforts to address all client concerns
• Conducted follow-ups with clients to confirm scheduled appointments

• conducted cold calling, designed marketing materials using Canva, recruited and managed setters and cold callers, and handled administrative duties to support sales efforts
• extracted and organised data for system uploads to streamline processes
• contacted sellers to facilitate contract signing, ensuring adherence to compliance procedures.

Cold Caller/ B2B Transaction Coordinator

Executed cold calling, sent SMS and emails to businesses, booked demos to showcase products and services.

• Managed inbound and outbound calls with potential clients, fostering strong relationships with sellers
• Booking appointments of solid leads making sure it is qualified and we can close the deal
• Followed company scripts to cover key points and overcome objections.
• Followed up customer calls with further information or instructions when necessary.
• Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.