Cyreen Tayag
Customer Service Representative
Pampanga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
TTEC Pampanga
Mexico
09.2020 - Current
- Answered customer messages promptly to avoid on-hold wait times.
- Answered constant flow of customer chats with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Store Supervisor
Panmeas Jewellery LLC
Dubai
10.2017 - 06.2019
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Conducted inventory analysis to determine optimal stock levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered questions about store policies and addressed customer concerns.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Visual Merchandiser
Panmeas Jewellery LLC
Dubai
07.2014 - 09.2017
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Sales Associate
Panmeas Jewellery LLC
Dubai
05.2012 - 06.2014
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Hostess
Papparoti
Dubai
03.2012 - 04.2012
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Domestic Helper
Private
Sharjah
06.2010 - 05.2011
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
Sto Domingo National Trade School
Baloc Sto. Domingo Nueva Ecija 06.2000 - 03.2005
Skills
Report preparation
Complaint resolution
Sales expertise
Money handling abilities
Staff education and training
Professional telephone demeanor
Creative problem solving
Stock management
Cleaning techniques
Quality control guidelines
Ordering cleaning supplies
Timeline
Customer Service Representative
TTEC Pampanga
09.2020 - Current
Store Supervisor
Panmeas Jewellery LLC
10.2017 - 06.2019
Visual Merchandiser
Panmeas Jewellery LLC
07.2014 - 09.2017
Sales Associate
Panmeas Jewellery LLC
05.2012 - 06.2014
Hostess
Papparoti
03.2012 - 04.2012
Domestic Helper
Private
06.2010 - 05.2011
Sto Domingo National Trade School
06.2000 - 03.2005