Cyra Liz Malaluan
Daet
Summary
Accomplished Executive Assistant with a proven track record at Land Bank of the Philippines, adept in office management and maintaining confidentiality. Excelled in streamlining operations and enhancing executive productivity through meticulous attention to detail and strong problem-solving skills. Demonstrated expertise in advanced MS Office suite and exceptional customer service, contributing significantly to organizational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Land Bank of the Philippines
03.2022 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Sales Associate
United Coconut Planter Bank
05.2018 - 02.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained detailed records of all transactions as required by bank policy, ensuring proper tracking and reporting capabilities were maintained over time.
- Increased customer retention through attentive follow-ups after account opening processes were completed.
- Streamlined account opening processes for increased productivity and faster turnaround times.
- Maintained up-to-date knowledge on bank products, services, and regulations to provide accurate information to clients.
- Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
Bank Teller
United Coconut Planters Bank
07.2016 - 04.2018
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
Education
Certificate Of Teaching - Teaching
Central Colleges of The Philippines
Quezon City, Philippines08.2024
Master In Business Administration - Business Administration
Camarines Norte State College
Daet, Camarines Norte07.2023
Bachelor Of Science In Business Administration - Financial Managemnet
Camarines Norte State College
Daet, Camarines Norte04.2016
Skills
- Executive support
- Administrative support
- Strong problem solver
- Schedule & calendar planning
- Information confidentiality
- Customer Service-oriented
- Advanced MS office suite
- File organization
- Mail handling
- Meticulous attention to detail
Timeline
Executive Assistant
Land Bank of the Philippines
03.2022 - Current
Sales Associate
United Coconut Planter Bank
05.2018 - 02.2022
Bank Teller
United Coconut Planters Bank
07.2016 - 04.2018
Certificate Of Teaching - Teaching
Central Colleges of The Philippines
Master In Business Administration - Business Administration
Camarines Norte State College
Bachelor Of Science In Business Administration - Financial Managemnet
Camarines Norte State College
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