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Knowledgeable Call Center Representative with experience assisting [Industry] customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Dynamic and results-driven professional with experience as a Call Center Agent at MWEB, excelling in customer communications and problem-solving. Proven ability to enhance customer satisfaction through effective issue resolution and technical support. Skilled in CRM software and committed to continuous improvement, consistently exceeding performance targets in high-pressure environments.
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Developed extensive interpersonal and problem-solving skills in high-volume customer service setting, looking to transition into new field. Demonstrated ability to manage multiple tasks efficiently and provide exceptional service. Seeking to apply transferable skills in dynamic, team-oriented environment.

Driven Call Center Agent from Golden Meal Restaurant, excelled in resolving customer issues and maintaining satisfaction through expert problem-solving and communication skills. Leveraged analytical thinking and proficient software knowledge to enhance team development and call center operations, achieving high customer service standards without exceeding a 55-word limit. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

I am a marketer who is looking for an opportunity in the marketing/ advertising industry to showcase and enhance my skills, and gain more experience and knowledge in my field. In my last experience of work in Marketing I've fortunately worked closely with the Account Director doing account manager duties in order broaden my experience and expertise in my line of work. Lastly, as part of broadening my expertise, I am currently pursuing my Advanced Diploma in Marketing and majoring in Advertising.

Driven by a results-focused approach, I excelled as a Call Center Agent at Next Call, where I consistently surpassed performance targets through exceptional problem-solving and interpersonal skills. Leveraging a blend of analytical thinking and customer communication, I enhanced customer satisfaction and operational efficiency, demonstrating professionalism under pressure.
Using my hardworking skills and perseverance, to overcome a challenge is personally satisfying. Successfully completing a task accurately and on me certainly gives me a sense of accomplishment and certainly makes me do good work. I am determined to serve work of excellence and grow within positive changes.

CYRA Y. HINANIBAN

Summary

Overview

Work History

Inspiro
Quezon City, Metro Manila, Philippines

Job overview

CCK City Network Inc.
Pasig, Metro Manila, Philippines

Job overview

Flower Store.Ph
Mandaluyong City, Metro Manila, Philippines

Job overview

Inspiro
Remote

Job overview

BTDK Company Inc.
Makati City, Metro Manila, Philippines

Job overview

Darkwoods Inc.
Makati City, Metro Manila, Philippines

Job overview

Education

Hulo Elementary School
Mandaluyong City, Metro Manila, Philippines

Ilaya Barangka Integrated School
Mandaluyong City, Metro Manila, Philippines

Jose Rizal University
Mandaluyong City, Metro Manila, Philippines

Skills

Personal Information

Timeline

Customer Service Representative

Customer Service Representative

Customer Service Representative

Data Entry Specialist

Encoder

Call Center Agent

Ilaya Barangka Integrated School

Hulo Elementary School

Jose Rizal University

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Summary

Overview

Work History

InspiroQuezon City, Metro Manila, Philippines

Job overview

CCK City Network Inc.Pasig, Metro Manila, Philippines

Job overview

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Education

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Jose Rizal UniversityMandaluyong City, Metro Manila, Philippines

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Personal Information

Timeline

Customer Service Representative

Customer Service Representative

Customer Service Representative

Data Entry Specialist

Encoder

Call Center Agent

Ilaya Barangka Integrated School

Hulo Elementary School

Jose Rizal University

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Inspiro
Quezon City, Metro Manila, Philippines

CCK City Network Inc.
Pasig, Metro Manila, Philippines

Flower Store.Ph
Mandaluyong City, Metro Manila, Philippines

Inspiro
Remote

BTDK Company Inc.
Makati City, Metro Manila, Philippines

Darkwoods Inc.
Makati City, Metro Manila, Philippines

Hulo Elementary School
Mandaluyong City, Metro Manila, Philippines

Ilaya Barangka Integrated School
Mandaluyong City, Metro Manila, Philippines

Jose Rizal University
Mandaluyong City, Metro Manila, Philippines