Hi, I’m
CYRA Y. HINANIBAN
Mandaluyong,Metro Manila
Summary
Pursuing opportunity which allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
Overview
7
years of professional experience
Work History
Inspiro
Call Center Agent
01.2018 - 01.2019
Job overview
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Addressed customer account discrepancies and concerns.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
CCK City Network Inc.Pasig City
Encoder
01.2020 - 03.2020
Job overview
- Scanned documents and saved in database to keep records of essential organizational information.
- Improved data accuracy by meticulously inputting information into the system.
Flower Store.Ph
Customer Service Representative
01.2022 - 02.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
InspiroMandaluyong
Customer Service Representative
03.2022 - 05.2022
Job overview
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
BTDK Company Inc.Makati City
Data Entry Specialist
08.2021 - 01.2023
Job overview
- Compiled data and reviewed information for accuracy prior to input.
Darkwoods Inc.Makati City
Customer Service Representative
02.2023 - Current
Job overview
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Hulo Elementary SchoolMandaluyong City, Metro Manila, Philippines
01.2006 - 01.2007
Ilaya Barangka Integrated SchoolMandaluyong City, Metro Manila, Philippines
High School Diploma
04.2014 - 01.2016
Jose Rizal UniversityMandaluyong City, Metro Manila, Philippines
No Degree from Bachelor of Science in Information Technology
04.2001
Skills
Problem-solving skills
Personal Information
- Age: 26
- Height: 5'0
- Date of Birth: 11/08/98
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Service Representative
Darkwoods Inc.
02.2023 - Current
Customer Service Representative
Inspiro
03.2022 - 05.2022
Customer Service Representative
Flower Store.Ph
01.2022 - 02.2022
Data Entry Specialist
BTDK Company Inc.
08.2021 - 01.2023
Encoder
CCK City Network Inc.
01.2020 - 03.2020
Call Center Agent
Inspiro
01.2018 - 01.2019
Ilaya Barangka Integrated School
High School Diploma
04.2014 - 01.2016
Hulo Elementary School
01.2006 - 01.2007
Jose Rizal University
No Degree from Bachelor of Science in Information Technology
04.2001
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