Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Cynthia Cristina Dungog

Cynthia Cristina Dungog

Cebu, Lapu-Lapu City

Summary

Dedicated customer service professional with experience in streamlining communication and effectively handling escalated issues. Skilled in building rapport and ensuring resolutions align with company policies to drive customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Capital Land Development
Remote
05.2023 - 01.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Handled escalated issues, providing resolutions that aligned with company policies.
  • Streamlined communication channels between departments to improve response times.
  • Conducted follow-up calls to ensure customer satisfaction and retention efforts were successful.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associate of Science - Information System

Cebu Technological University
Cebu

High School Diploma -

Bankal National Highschool
Lapu-Lapu City, Bankal
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Computer proficiency
  • Complaint handling
  • Building rapport
  • Coordination

Languages

English
Intermediate (B1)

Timeline

Customer Service Representative

Capital Land Development
05.2023 - 01.2026

Associate of Science - Information System

Cebu Technological University

High School Diploma -

Bankal National Highschool
Cynthia Cristina Dungog