CYNTHIA TALLER
Quality Management Representative
Tanza
Summary
-Adaptable Quality Manager with a 10-year background in implementing quality international standards and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and standard compliance skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.
-Customer-focused professional with successful career in electronic manufacturing sector. Dynamic successful years applying total quality management and utmost customer service in busy business environment.
Overview
25
25
years of professional experience
15
15
years of post-secondary education
Work History
QMR / Quality Manager
ELECSYS MFG CORP
10.2017 - Current
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Quality Supervisor
Dae Kyung Phils., Co., Inc.
5 2014 - 08.2017
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Developed monthly reports showing inspections and improvements.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Oversaw department of Quality by supervising daily operations, providing technical support and coordinating personnel.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
Production Supervisor
MD Tech Philippines Inc.
03.2000 - 04.2013
- Resolved issues quickly to maintain productivity goals.
- Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.
- Enhanced team performance by providing regular coaching, feedback, and training to employees on best practices in manufacturing operations.
- Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Participated in strategic planning sessions with senior management to identify growth opportunities and align production capabilities with company objectives.
- Collaborated with cross-functional teams such as engineering, quality assurance, and logistics to troubleshoot problems and implement effective solutions for process improvements.
- Improved production efficiency by implementing lean manufacturing processes and reducing waste in the workplace.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Managed inventory levels efficiently to ensure availability of raw materials for uninterrupted production runs while avoiding excess stockpiles.
- Managed internal operational standards and productivity targets.
Education
Bachelor of Science - Major in Marketing Management
Power School of Technology
Tanza, Province Of Cavite, Philippines 04.2001 - 05.2017
Bachelor of Arts - Secondary Education
Tiwi Community College
Tiwi Albay 04.2001 -
Associate of Science - Computer Secretarial
Tabaco College
Tabaco City, Albay 04.2001 - 05.2000
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Naga National High School
Tiwi, AlbayToro Hills Elementary School
Project 8 Quezon CitySkills
Quality Management Systems
Dutiesandcapabilities
Certified ISO auditor for QMS (Quality Management System), EMS (Environmental Management System), OHSAS (Occupational Health and Safety Assessment Scheme)
With training regarding TS16949 (Technical Specification) requirements and its related core tools such as SPC, FMEA, Root Cause and Problem Solving Analysis
Currently supervises the overall operation of Quality Control and Quality Management Department that deals with:
External and Internal ISO Audit requirements and compliance
Manpower planning for manufacturing quality support
Process and product controls
Document Control Center
Quality training
Customer issues
Manufacturing quality issues
Knowledgeable in generating Procedures, Work Instructions and References
Provide and analyses section’s achievement, strength and needs improvement
Reports to top management the progress of the handled section
Participates and monitors organization objectives and targets (KPI)
Knowledgeable in conducting and checking physical inventory
With sufficient training and experience in conducting investigation to determine the root cause of any problem and in-charge in formulation of applicable corrective and preventive actions.
Knowledgeable in product specification of electronic parts such as PCB, FPC, surface mounted devices and selected electrical / mechanical parts.
Motivates manpower as part of team building and empowerment
Knowledgeable in Microsoft Office (Word, Powerpoint and Excel)
Civilstatus
Married
Personal Information
- Age: 43 years old
- Date of Birth: 03/30/81
- Gender: Female
- Religion: Born Again Christian
Citizenship
Filipino
References
References are available upon request.
Training
- ISO19011:2018 Guidelines for Auditing Management System - Feb 27-28, 2020
- Engineering Core Tools (SPC, APQP,PPAP, MSA, FMEA) Feb. 11 -18, 2020
- IATF 16949: 2016 Quality Management System for automotive, Feb 3 -4, 2020
- Auditing courses for QEHS (Quality, Environment, Health and Safety) Management System, ISO 9001:2015 Transition Awareness, 04/14/16
- Quality Management System ISO 9001:2015 (DIS), 07/22/14
- Internal Auditors Enhancement, 11/05/10
- QEHS Refresher Course, 06/07/10
- Internal Auditing Course for TS16949:2002, 08/15/08 - 08/17/08
- Understanding Quality Management System ISO9001: 2008, 04/29/08
- OHSAS Awareness Seminar, 11/15/07
- OHSAS Internal Auditor Enhancement Seminar, 10/18/07
- OHSAS Accident Investigation Reporting, 07/05/07
- HIRAC Seminar –Workshop, 05/24/07 - 06/06/07
- OHSAS Legal & Other Requirements, 05/04/07 - 05/05/07
- OHSAS Introductory Course, 01/09/07 - 01/10/07
- IMS Internal Auditing Course ISO9001 / ISO14001, 08/22/06 - 08/25/06
- GPS (Green Procurement System), QC8000 Implementation and Assessment Course, 07/01/10 - 07/05/10
- QC80000 Hazardous Subs. Process Mgt. System Awareness, 02/24/10
- Green Movement System (GPS) Awareness, 04/14/07
- TS16949, Calibration Basic Principles, 12/15/09
- Understanding Automotive QMS-ISO/TS 16949:2009, 09/11/09
- Measurement Systems Analysis Seminar, 09/29/08 - 09/30/08
- APQP (Advance Product Quality Planning) Seminar, 03/14/08 - 03/15/08
- Root cause and Problem Solving Analysis, 03/08/08
- PPAP (Product Parts and Approval Process) Seminar, 02/29/08
- FMEA (Failure Mode and Effect Analysis) Seminar, 02/15/08 - 02/16/08
- SPC (Statistical Process Control) Seminar, 01/25/08 - 01/26/08
- General Production Management Seminar, 09/28/10
- Behavioral Based Safety, 06/22/10
- Training Needs Analysis Seminar, 11/29/09
- Measurement of Training Effectiveness Seminar, 11/21/09
- Emotional Quotient, 03/23/09
- Professional Etiquette, 05/20/09
- Stress Management, 03/19/09
- Basic Computer Operation, 12/05/08
- Guidelines in Building Morale, 05/10/08
- Behavioral Training, 10/2006
- Train the Trainers Seminar, 10/17/05 - 10/19/05
- Effective Presentation Skills Seminar, 07/29/04 - 07/31/04
Timeline
QMR / Quality Manager
ELECSYS MFG CORP
10.2017 - Current
Bachelor of Science - Major in Marketing Management
Power School of Technology
04.2001 - 05.2017
Bachelor of Arts - Secondary Education
Tiwi Community College
04.2001 -
Associate of Science - Computer Secretarial
Tabaco College
04.2001 - 05.2000
Production Supervisor
MD Tech Philippines Inc.
03.2000 - 04.2013
Quality Supervisor
Dae Kyung Phils., Co., Inc.
5 2014 - 08.2017
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Naga National High School
Toro Hills Elementary School
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