Cynthia Remante
San Isidro, Rodriguez Montalban
Summary
Self-motivated bookkeeping professional with experience in invoice processing ,accounts management, Tax preparation. as well as admin works with customer service background. Skilled in maintaining accurate financial records and implementing efficient systems, contributing to improved cash flow and operational efficiency.
Overview
14
14
years of professional experience
Work History
Bookeeper & Customer Support
La Isha Garden Pool-Exclusive Resort
09.2023 - Current
- Reconciled monthly bank statements, ensuring accuracy and compliance with financial regulations.
- Processed invoices and payments, maintaining organized records for efficient financial tracking.
- Managed accounts payable and receivable, contributing to timely cash flow management.
- Implemented streamlined bookkeeping procedures, enhancing overall operational efficiency.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Completed tax forms in compliance with legal regulations.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Maintained detailed records of customer interactions to ensure follow-up on unresolved issues.
- Developed product knowledge to provide informed recommendations to customers during calls.
IT Help Desk Technician
Sutherland Global Services
12.2011 - 12.2020
- Provided technical support for hardware and software issues to enhance user productivity.
- Diagnosed and resolved network connectivity problems, ensuring minimal downtime for users.
- Managed ticketing system efficiently, prioritizing urgent requests to improve response time.
- Developed troubleshooting guides that improved resolution times for common technical issues.
Education
Bachelor of Science - Accountancy
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines03-1998
Skills
- Bookkeeping
- Accounts receivable
- Quickbooks
- Invoice processing
- Bookkeeping software
- Tax preparation
- Attention to detail
- Proactive and Self-motivated
- Expense reports
Timeline
Bookeeper & Customer Support
La Isha Garden Pool-Exclusive Resort
09.2023 - Current
IT Help Desk Technician
Sutherland Global Services
12.2011 - 12.2020
Bachelor of Science - Accountancy
Ateneo De Naga University