Cynthia Golla Nailon
Manila
Summary
Senior Finance Operations Leader with 17+ years of experience in global shared services, specializing in P2P, Accounts Payable, and Process Optimization. Demonstrated success in managing multi-regional teams across APAC, NA, EMEA, and LATAM. Certified Six Sigma Green Belt with proven track record in process harmonization, cost reduction, and digital transformation initiatives. Successfully led multiple global transitions and implementations resulting in significant operational efficiencies and cost savings.
Overview
24
24
years of professional experience
Work History
Fin Ops Manager, Corporate AP
Amazon Operation Services Philippines
11.2023 - Current
Senior Manager, Accounting – P2P
Alorica Teleservices, Inc.
09.2017 - 10.2023
- Led global P2P operations across APAC, NA, EMEA, and LATAM regions, delivering significant process improvements and cost savings.
- Managed end-to-end global AP operations across four regions, ensuring alignment with organisational goals
- Led multiple successful transitions including Travel & Expense and Tactical Procurement under Global P2P
- Implemented cost-saving initiatives resulting in $107K savings through organizational restructuring
- Drove digital transformation by implementing Oracle AP Subsidiary Ledger for EMEA, Host to Host Payment process for India, CAD, and LATAM, and iProcurement and Concur systems for Philippines, enhancing operational capabilities
- Implemented Oracle AP Subsidiary Ledger system for EMEA region
- Developed Host to Host Payment process for India, CAD, and LATAM regions
- Established iProcurement and Concur systems to optimise procurement processes in Philippines
- Developed AP Weekly Dashboard for monitoring financial metrics
- Developed OneTouch Tool to improve efficiency in accounts payable tasks
- Developed Vendor Reconciliation Tool for efficient management of vendor accounts
- Established MDSL and TANGO Oracle upload systems to enhance data processing
- Developed and implemented efficiency tools including:
Operations Manager, Accounts Payable
INGRAM MICRO PHILIPPINES BPO LLC
04.2014 - 09.2017
- Oversaw Accounts Payable processes for North America, achieving operational excellence and delivering cost savings.
- Developed and managed Global Accounts Payable KPI Reporting for North America, providing insights for performance improvement.
- Improved US auto-match rate from 77% to 85%, resulting in 3 FTE savings
- Achieved $22K annual savings by transitioning 20 associates to dayshift
- Led implementation of Global AP workflow tool in Manila as part of AP Harmonization project
- Migrated AP IMCE, AP Expense, and scanning/indexing operations to Manila, enhancing service delivery.
- Ensured 100% completion of GSS Leadership Foundation Training for all AP team leads
Purchasing Manager – Global Procurement Group (GPG)
MCKINSEY & COMPANY Manila Shared Service Center
02.2013 - 12.2013
- Led GPG expansion into APAC region, establishing procurement processes to support regional growth and operational alignment.
- Oversaw corporate purchasing card program, facilitating successful APAC expansion to enhance regional procurement capabilities.
- Managed team of 9 purchasing associates, overseeing PO reconciliation and administration of corporate purchasing cards to ensure compliance and efficiency.
- Supervised daily GPG reconciliation queues and issue resolution
- Collaborated with General Accounting to complete monthly purchasing card reconciliations
Manager of Operations - Accounts Payable
MCKINSEY & COMPANY Manila Shared Service Center
07.2011 - 01.2013
- Led a team of 16 FTEs handling AP operations for South Asia, Australia, New Zealand, Greater China, Japan, and Moscow offices.
- Ensured timely, accurate invoice processing across South Asia, Australia, New Zealand, Greater China, Japan, and Moscow
- Implemented control reports and tracked KPIs to enhance operational visibility
- Supported process transition to Chennai, India
- Conducted client feedback sessions and initiated process improvements to align with client needs
Team Manager – Controls and Payments for Downstream Europe
SHELL BUSINESS SERVICE CENTER
04.2010 - 07.2011
- Managed controls and payment activities across Downstream Europe entities, achieving compliance and enhancing operational excellence.
- Led implementation of standardized accounts payable controls and payment sub-processes, streamlining processes for improved consistency.
- Monitored and enforced compliance with SOX regulations and internal business controls to maintain organisational integrity.
- Participated in major change programs, including ERP implementation, to support organisational transformation and integration.
- Coordinated and supervised virtual teams across various locations to enhance collaboration and communication.
Team Manager, Accounts Payable
SHELL BUSINESS SERVICE CENTER
04.2009 - 04.2010
- Managed end-to-end AP operations, ensuring accurate invoice processing, robust controls, thorough disbursement audits, and timely payments
- Ensured team compliance with SOX controls, maintaining up-to-date documentation of procedures
- Developed and implemented training programmes that enhanced team knowledge and skills in accounts payable processes
Accounts Payable Supervisor
SHELL INTERNATIONAL EXPLORATION AND PRODUCTION
02.2006 - 04.2009
- Supervised accounts payable operations for Shell International Exploration and Production (SIEP), enhancing operational efficiency
- Ensured compliance with SOX controls and maintained effective financial business controls to mitigate risk
- Communicated with contract holder to facilitate timely delivery of agreements
Accounts Payable Supervisor
SANYO SEIKI STAINLESS STEEL CORPORATION
03.2002 - 02.2006
- Led team of 8 in managing disbursement functions and generating management information
- Managed vendor relationships and streamlined payment processes for improved transaction efficiency
- Ensured compliance with required reports and governmental permits, supporting regulatory adherence
Education
BS - Accountancy
Pamantasan Ng Lungsod ng Maynila
Intramuros, Manila01-2001
Skills
- Global Team Leadership
- Process Migration & Implementation
- P2P Operations Management
- Financial Controls & Compliance
- Vendor Management
- Project Management
- Change Management
- Business Process Optimization
- Six Sigma Methodology
- Strategic Planning & Execution
Timeline
Fin Ops Manager, Corporate AP
Amazon Operation Services Philippines
11.2023 - Current
Senior Manager, Accounting – P2P
Alorica Teleservices, Inc.
09.2017 - 10.2023
Operations Manager, Accounts Payable
INGRAM MICRO PHILIPPINES BPO LLC
04.2014 - 09.2017
Purchasing Manager – Global Procurement Group (GPG)
MCKINSEY & COMPANY Manila Shared Service Center
02.2013 - 12.2013
Manager of Operations - Accounts Payable
MCKINSEY & COMPANY Manila Shared Service Center
07.2011 - 01.2013
Team Manager – Controls and Payments for Downstream Europe
SHELL BUSINESS SERVICE CENTER
04.2010 - 07.2011
Team Manager, Accounts Payable
SHELL BUSINESS SERVICE CENTER
04.2009 - 04.2010
Accounts Payable Supervisor
SHELL INTERNATIONAL EXPLORATION AND PRODUCTION
02.2006 - 04.2009
Accounts Payable Supervisor
SANYO SEIKI STAINLESS STEEL CORPORATION
03.2002 - 02.2006
BS - Accountancy
Pamantasan Ng Lungsod ng Maynila