Cynthia Gamayon
Cagayan de Oro City,MSR
Summary
Proficient HR Associate with a background in HR, specializing in employee relations and talent acquisition. Known for effectively managing recruitment processes and improving onboarding experiences. Demonstrated strength in conflict resolution and policy implementation.
Highly organized event coordinator seeks full-time position with historic weddings and Corporate events venue. Secure a challenging position in a dynamic organization that values my skills in Event
Coordination, customer service, accuracy, and attention to detail. Eager to contribute to the company's success by utilizing organizational and administrative skills to improve efficiency and effectiveness.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HR Associate
INTRAGRAD
01.2024 - 08.2025
- Serve as point of contact with benefit vendors and administrators.
- Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
- Maintain calendars of the HR management team.
- Perform the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
- Oversee the completion of compensation and benefit documentation.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
Events Executive
Singapore Flyer Pte Ltd
09.2014 - 04.2020
- Manage event execution, from pre-event planning to on-site support during the event, ensuring a smooth and successful experience for clients and guests.
- Work closely with internal stakeholders to coordinate all aspects of events, including logistics, marketing, and content development.
- Collaborate with vendors and contractors to fulfill event requirements while monitoring overall event flow.
- Works with the Marketing and Sales team to set up and maintain process for events organization including building and maintaining contact lists, logistics, delegate management and impact assessment.
- Created marketing plans, grew event revenue each year and partnered with area hotels and facilities to confirm continued top service.
- Coordinated transportation arrangements, ensuring timely arrivals and departures for attendees and VIPs alike.
Events Coordinator
Singapore Flyer Pte Ltd
09.2011 - 11.2014
- Ensure all bookings are accurately placed and confirmed, including managing the scheduling and logistics of various events.
- Coordinate and update online and private bookings, working closely with the sales team to ensure smooth and efficient event planning.
- Arrange and coordinate every detail of events, from conferences to corporate retreats, including vendor management, budget tracking, and logistical coordination.
- Evaluate event’s success and submit reports.
- Managed event logistics and operations.
Corporate, Sales Officer
Singapore Flyer Pte Ltd
11.2013 - 09.2014
- Coordinate sales details, including pre-sale material and after-sale deliveries, to support the company's sales team and ensure timely and accurate order fulfillment, sales process and enhance customer experience.
- Respond to inquiries through personal visits, email, and phone, providing timely and accurate quotations and processing sales requests while executing day-to-day sales activities and following up on quotations to achieve sales targets.
Customer Service Officer
SISTIC Pte Ltd (Singapore)
04.2010 - 08.2011
- Provide excellent customer service by handling customer inquiries and problems through phone and email, while ensuring timely and accurate follow-up and after-sales service.
- Answer inbound calls and respond to customer feedback, performing service recovery as necessary and preparing service reports to track customer satisfaction and identify areas for improvement.
- Enter and update new customer details in the customer relationship management software according to administrative guidelines, and escalate important and serious matters to the appropriate supervisor.
Management Trainee
Café Del Mar Pte Ltd (Singapore)
02.2007 - 05.2008
- Support the Branch Manager in the day-to-day operations of the outlet, including managing staff, overseeing inventory and supplies, and ensuring a high level of customer service.
- Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
F & B Assistant Manager
White Rock Beach Resort Hotel (Philippines)
06.2006 - 10.2007
- Assist managers with work schedules, payroll, and staff training duties.
- Ensure that staff members follow server standards and restaurant protocols.
- Greet customers and check that they are enjoying their experience. They also manage customer complaints and rectify customer problems.
Restaurant Manager
Subic International Hotel (Philippines)
04.2002 - 03.2006
- Take responsibility for the business performance of the restaurant, including monitoring sales levels and profitability, managing costs and expenses, and developing effective strategies to improve overall performance.
- Analyze and plan restaurant sales levels and profitability by conducting market research, monitoring industry trends, and identifying areas for growth and improvement.
- Create and execute plans for department sales, profit, and staff development by setting budgets and agreeing upon them with senior management, implementing effective marketing strategies, and providing ongoing training and support to staff members.
Education
Bachelor of Arts - Economics
Xavier University Ateneo de Cagayan
10.2000
Skills
- Event Planning
- Strategic Planning
- Team Leadership
- Customer Service
- Attention to Detail
- Calendar Management
- Communication
- Teamwork
- HR policies
- Administrative skills
- Time Management
- Adaptability
- Decision-making
- Creativity
- Stress management
- Employee relations
- Training coordination
Certification
- Virtual Assistant | Social Media Marketing
- Virtual Assistant Training Philippines
- February 2023
Timeline
HR Associate
INTRAGRAD
01.2024 - 08.2025
Events Executive
Singapore Flyer Pte Ltd
09.2014 - 04.2020
Corporate, Sales Officer
Singapore Flyer Pte Ltd
11.2013 - 09.2014
Events Coordinator
Singapore Flyer Pte Ltd
09.2011 - 11.2014
Customer Service Officer
SISTIC Pte Ltd (Singapore)
04.2010 - 08.2011
Management Trainee
Café Del Mar Pte Ltd (Singapore)
02.2007 - 05.2008
F & B Assistant Manager
White Rock Beach Resort Hotel (Philippines)
06.2006 - 10.2007
Restaurant Manager
Subic International Hotel (Philippines)
04.2002 - 03.2006
Bachelor of Arts - Economics
Xavier University Ateneo de Cagayan
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