Cynthia Casoy
Bartender
Palo,LEY
Summary
Dynamic and engaging professional with extensive experience at The Princess Cruise Ship, excelling in customer service and inventory management. Proven ability to foster loyalty through exceptional multitasking and clear communication. Adept at training staff and enhancing guest experiences, consistently delivering outstanding results in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Bartender/ Barista
Princess Criucess
2003 - Current
- Mixed and served beverages to ensure customer satisfaction and retention.
- Maintained cleanliness and organization of bar area to promote efficient workflow.
- Facilitated inventory management by tracking stock levels and ordering necessary
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bar Waotress
Sun Cruices
09.1998 - 01.2001
- Implemented menu knowledge to provide recommendations, boosting upsell opportunities.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with bartenders to ensure efficient drink preparation and timely delivery to guests.
- Demonstrated excellent multitasking skills, managing multiple tables simultaneously while maintaining high standards of service quality.
Senior Waitress
The Ecelsior Hotel Hongkong
11.1992 - 11.1996
- Resolved customer complaints promptly, maintaining high satisfaction levels among guests.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Developed relationships with regular patrons, fostering loyalty and repeat business.
Bar Steward
The Westin Philippine Plaza Hotel
03.1990 - 10.1992
- Delivered exceptional customer service, ensuring guest satisfaction at all times.
- Managed bar inventory, maintaining accurate stock levels and minimizing waste.
- Trained new team members on bar operations and customer interaction techniques.
- Implemented cleanliness standards, ensuring a hygienic environment for guests and staff.
- Assisted in organizing special events, contributing to overall guest experience enhancement.
- Provided exceptional tableside service during busy dining periods when necessary to support waitstaff colleagues.
- Monitored cash transactions, ensuring accurate accounting of daily sales figures and preventing discrepancies.
Education
Bussiness Aministration -
Adamson University
MetroManilaSkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Timeline
Bar Waotress
Sun Cruices
09.1998 - 01.2001
Senior Waitress
The Ecelsior Hotel Hongkong
11.1992 - 11.1996
Bar Steward
The Westin Philippine Plaza Hotel
03.1990 - 10.1992
Bartender/ Barista
Princess Criucess
2003 - Current
Bussiness Aministration -
Adamson University