Cyndi Chumacera
Customer Support Specialist
136 Sto. Domingo St. Brgy. 4 Calatagan Batangas
Summary
I am a self-motivated, dedicated and hardworking person with skills and diverse experience in providing quality customer service. My ability to remain calm and professional during times of critical need makes me capable of working under pressure and can multitask at the same time. I am a determined and enthusiastic individual, willing to learn and be trained to be able to accomplish quality performance that meets the superior expectation for the position I am aspiring for. My career goal is to deliver excellent customer service through my competency and familiarity in all aspects.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative (WFH)
KMC Mag Solutions Inc
Bonifacio Global City, Taguig City Metro Manila
09.2021 - Current
JOB DESCRIPTION
- Email and Chat Support
- Assisting players concerns such as account and bet related queries like deposit and withdrawal issues, updating personal information’s, troubleshooting, general and promotions inquiry, bet settlement rules, delays and disputes.
Receptionist / Front Desk
Villa Del Faro Hotel & Resort
Calatagan Batangas
08.2021 - Current
JOB DESCRIPTION
- Greeting and welcoming guests, receiving and answering all incoming calls and performing outgoing calls, dealing with reservations and bookings packages ensuring that guest have a pleasant stay.
Kitchen Staff / Waitress
Villa Del Faro Hotel & Resort
Calatagan Batangas
10.2017 - 07.2021
JOB DESCRIPTION
- Helping and assisting preparing food orders, maintaining the cleanliness of the kitchen and lobby. Welcoming and seating guest, taking orders, communicating orders effectively to the kitchen, memorizing menu and offering recommendations to up sell appetizers, entrees, desserts, and drinks.
Waitress / Barista
Villa Del Faro Hotel & Resort
Calatagan Batangas
04.2014 - 10.2017
JOB DESCRIPTION
- Welcoming and seating guest, taking orders, communicating orders effectively to the kitchen, memorizing menu and offering recommendations to up sell appetizers, entrees, desserts, and drinks.
Travel/Reservations Officer
PhilTravel Corp. Travel Agency
Makati City Metro Manila
01.2010 - 03.2014
JOB DESCRIPTION
- Helping customers make reservations for their trips, organizing their travel or reservation plans to various destinations. This includes airline tickets, hotel accomodations, transfer service, and tour arrangements. Assist them over the phone, emails, and in person.
Barista
Starbucks Coffee - Rustan Coffee Corporation
Makati City Metro Manila
10.2008 - 11.2009
JOB DESCRIPTION
- Preparing and mixing different kinds and flavors of coffee. Making espresso, and frappuccino drinks, serving cakes and pastries, cashiering, and maintaining the cleanliness of the store.
Education
Bachelor of Science - Information Technology
AMA Computer Learning Center College
Taguig City Philippines 05.2008 - 04.2009
Office Management -
Polytechnic University of The Philippines
Taguig City Philippines 05.2006 - 04.2007
Skills
Customer Service Support (emails, chats, inbound and outbound calls)
Certification
Basic Training (Personal Survival Techniques, Fire Prevention and Fire Fighting, Elemantary First Aid, Personal Safety and Social Responsibility)
Timeline
Basic Training (Personal Survival Techniques, Fire Prevention and Fire Fighting, Elemantary First Aid, Personal Safety and Social Responsibility)
04-2023
Customer Service Representative (WFH)
KMC Mag Solutions Inc
09.2021 - Current
Receptionist / Front Desk
Villa Del Faro Hotel & Resort
08.2021 - Current
Kitchen Staff / Waitress
Villa Del Faro Hotel & Resort
10.2017 - 07.2021
Waitress / Barista
Villa Del Faro Hotel & Resort
04.2014 - 10.2017
Travel/Reservations Officer
PhilTravel Corp. Travel Agency
01.2010 - 03.2014
Barista
Starbucks Coffee - Rustan Coffee Corporation
10.2008 - 11.2009
Bachelor of Science - Information Technology
AMA Computer Learning Center College
05.2008 - 04.2009
Office Management -
Polytechnic University of The Philippines
05.2006 - 04.2007
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