Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Cyndi Chumacera

Cyndi Chumacera

Customer Support Specialist
136 Sto. Domingo St. Brgy. 4 Calatagan Batangas

Summary

I am a self-motivated, dedicated and hardworking person with skills and diverse experience in providing quality customer service. My ability to remain calm and professional during times of critical need makes me capable of working under pressure and can multitask at the same time. I am a determined and enthusiastic individual, willing to learn and be trained to be able to accomplish quality performance that meets the superior expectation for the position I am aspiring for. My career goal is to deliver excellent customer service through my competency and familiarity in all aspects.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Representative (WFH)

KMC Mag Solutions Inc
Bonifacio Global City, Taguig City Metro Manila
2021.09 - Current

JOB DESCRIPTION

  • Email and Chat Support
  • Assisting players concerns such as account and bet related queries like deposit and withdrawal issues, updating personal information’s, troubleshooting, general and promotions inquiry, bet settlement rules, delays and disputes.

Receptionist / Front Desk

Villa Del Faro Hotel & Resort
Calatagan Batangas
2021.08 - Current

JOB DESCRIPTION

  • Greeting and welcoming guests, receiving and answering all incoming calls and performing outgoing calls, dealing with reservations and bookings packages ensuring that guest have a pleasant stay.

Kitchen Staff / Waitress

Villa Del Faro Hotel & Resort
Calatagan Batangas
2017.10 - 2021.07

JOB DESCRIPTION

  • Helping and assisting preparing food orders, maintaining the cleanliness of the kitchen and lobby. Welcoming and seating guest, taking orders, communicating orders effectively to the kitchen, memorizing menu and offering recommendations to up sell appetizers, entrees, desserts, and drinks.

Waitress / Barista

Villa Del Faro Hotel & Resort
Calatagan Batangas
2014.04 - 2017.10

JOB DESCRIPTION

  • Welcoming and seating guest, taking orders, communicating orders effectively to the kitchen, memorizing menu and offering recommendations to up sell appetizers, entrees, desserts, and drinks.

Travel/Reservations Officer

PhilTravel Corp. Travel Agency
Makati City Metro Manila
2010.01 - 2014.03

JOB DESCRIPTION

  • Helping customers make reservations for their trips, organizing their travel or reservation plans to various destinations. This includes airline tickets, hotel accomodations, transfer service, and tour arrangements. Assist them over the phone, emails, and in person.

Barista

Starbucks Coffee - Rustan Coffee Corporation
Makati City Metro Manila
2008.10 - 2009.11

JOB DESCRIPTION

  • Preparing and mixing different kinds and flavors of coffee. Making espresso, and frappuccino drinks, serving cakes and pastries, cashiering, and maintaining the cleanliness of the store.

Education

Bachelor of Science - Information Technology

AMA Computer Learning Center College
Taguig City Philippines
2008.05 - 2009.04

Office Management -

Polytechnic University of The Philippines
Taguig City Philippines
2006.05 - 2007.04

Skills

    Customer Service Support (emails, chats, inbound and outbound calls)

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Certification

Basic Training (Personal Survival Techniques, Fire Prevention and Fire Fighting, Elemantary First Aid, Personal Safety and Social Responsibility)

Timeline

Basic Training (Personal Survival Techniques, Fire Prevention and Fire Fighting, Elemantary First Aid, Personal Safety and Social Responsibility)

2023-04

Customer Service Representative (WFH)

KMC Mag Solutions Inc
2021.09 - Current

Receptionist / Front Desk

Villa Del Faro Hotel & Resort
2021.08 - Current

Kitchen Staff / Waitress

Villa Del Faro Hotel & Resort
2017.10 - 2021.07

Waitress / Barista

Villa Del Faro Hotel & Resort
2014.04 - 2017.10

Travel/Reservations Officer

PhilTravel Corp. Travel Agency
2010.01 - 2014.03

Barista

Starbucks Coffee - Rustan Coffee Corporation
2008.10 - 2009.11

Bachelor of Science - Information Technology

AMA Computer Learning Center College
2008.05 - 2009.04

Office Management -

Polytechnic University of The Philippines
2006.05 - 2007.04
Cyndi ChumaceraCustomer Support Specialist