Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Applications
Timeline
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Cynde Saluib

Cynde Saluib

Manila

Summary

Dynamic Senior Payment Analyst at Accenture, Inc. with a proven track record in b2b relationship management and payment processing. Enhanced operational efficiency by resolving invoicing discrepancies, improving vendor relationships, and implementing data-driven solutions. Recognized for exceptional problem-solving skills and attention to detail, driving continuous improvement in procurement processes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Payment Analyst

Accenture, Inc.
06.2022 - Current
  • Supported continuous improvement efforts within the Procure To Pay process to increase efficiencies and reduce operational costs.
  • Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Coordinated with Accounts Payable department to ensure accurate invoice processing and timely payments to vendorssuppliers.
  • Resolved invoicing discrepancies, effectively reducing payment delays and improving supplier relationships.
  • Improved supplier relationships through regular communication, timely payments, and transparent dealings.
  • Managed high volumes of incoming invoices effectively, prioritizing urgent payments while maintaining overall accuracy levels.
  • Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
  • Proactively identified potential bottlenecks within the payment process, implementing corrective actions before they impacted overall performance or deadlines.
  • Continuously monitored outstanding balances for overdue accounts, taking swift action to resolve delinquencies and maintain strong vendor relationships.
  • Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.

Junior Team Leader/Tier 2 Of Order Management Team

Accenture, Inc.
03.2020 - 06.2022
  • Resolved conflicts within the team through active listening and mediation techniques, maintaining a harmonious working atmosphere.
  • Assisted upper management in setting performance objectives for the team, aligning goals with company priorities.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Supported new hires during onboarding process by acting as a primary point-of-contact for questions about job responsibilities or company culture expectations.
  • Doing cancel and rebill if necessary.
  • Handling b2b orders and point of contact for resources diamond account from order management to collections.
  • Point of contact for any invoice dispute for Resources Team.

Customer Support Associate

Accenture, Inc.
01.2018 - 03.2020
  • Improved overall customer experience by proactively identifying areas for process improvement within the support department.
  • Provided B2B support on delivery process, damaged product and manual rebill.
  • Utilized advanced problem-solving skills to identify root causes of recurring issues, implementing targeted solutions that led to improved customer experiences.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Managed multiple tasks simultaneously and with less supervision.
  • Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
  • Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer support.

Transaction Processing New Associate

Accenture, Inc.
12.2016 - 01.2018
  • Trained staff on procedures and guidelines to effectively execute daily tasks.
  • Assigned in ensuring daily targets are hit.

Transaction Processing Associate

Accenture, Inc.
01.2014 - 12.2016
  • Resolved conflicts within the team through active listening and mediation techniques, maintaining a harmonious working atmosphere.
  • Assisted upper management in setting performance objectives for the team, aligning goals with company priorities.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Supported new hires during onboarding process by acting as a primary point-of-contact for questions about job responsibilities or company culture expectations.
  • Doing cancel and rebill if necessary.
  • Handling b2b orders and point of contact for resources diamond account from order management to collections.
  • Point of contact for any invoice dispute for Resources Team.

Education

Bachelor of Science - Entrepreneurship

Polytechnic University of The Philippines
Philippines
05-2013

High School Diploma -

Raja Soliman High School
Philippines
05-2007

No Degree -

Rosauro Almario Elementary School
Philippines
05-2003

Skills

  • Supplier relationship management
  • Vendor evaluation
  • Purchase order management
  • Strategic sourcing
  • Payment processing
  • Data analytics
  • Problem-solving
  • Time management
  • Writing and verbal communication
  • Multitasking
  • Problem-solving abilities
  • Attention to detail
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Team collaboration
  • Analytical thinking
  • Written communication

Accomplishments

  • Achieved being Top Performer of the Year of 2021 by introducing delivering noiseless operation in a Diamond Account.

Certification

  • Payment Controls Mastery Certification at Accenture Inc. December 2024

Applications


Ariba, Service Central, Oracle, BNP Paribas, JP Morgan Bank, HSBC, Santander, DFM

Timeline

Senior Payment Analyst

Accenture, Inc.
06.2022 - Current

Junior Team Leader/Tier 2 Of Order Management Team

Accenture, Inc.
03.2020 - 06.2022

Customer Support Associate

Accenture, Inc.
01.2018 - 03.2020

Transaction Processing New Associate

Accenture, Inc.
12.2016 - 01.2018

Transaction Processing Associate

Accenture, Inc.
01.2014 - 12.2016

Bachelor of Science - Entrepreneurship

Polytechnic University of The Philippines

High School Diploma -

Raja Soliman High School

No Degree -

Rosauro Almario Elementary School

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Cynde Saluib