Cydrick Leyba
Technical Engineer
Manila, Metro Manila
Summary
Adept Technical Engineer with a proven track record at Solid Business Machines Center Inc., where I enhanced system reliability by identifying and rectifying faults, reducing downtime significantly. Skilled in hardware troubleshooting and fostering teamwork, excel in delivering tailored technical solutions and exceptional support, ensuring client satisfaction and product integrity.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Technical Engineer
Solid Business Machines Center Inc.
06.2018 - Current
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure highest level of product integrity and reliability.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
- Wrote instruction manuals and technical guidance for preventive maintenance of Card Printers.
- Performed scheduled service work, installations, testing and repairs.
- Improved system performance by troubleshooting and resolving complex technical issues.
- Provided technical support in both on-site and telephone consultations.
- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
Education
Vocational - Automotive Mechanics
MFI Polytechnic Institute Inc.
Pasig, Metro Manila, Philippines 01.2024 - 10.2024
Bachelor of Science - Information Technology
Adamson University
Manila, Metro Manila, Philippines 03.2013 - 05.2017
Skills
Technical Support
Technical Troubleshooting
Hardware troubleshooting
Troubleshooting and resolution
Remote Support
Technical consulting
Problem-Solving
Teamwork and Collaboration
Professionalism
Certification
[China], [Meia Pico] - [Nov 2017 - Dec 2017]
Timeline
[Manila], [Canon Philippines] - [May 2014]
05-2024
Vocational - Automotive Mechanics
MFI Polytechnic Institute Inc.
01.2024 - 10.2024
[Korea], [Kisan Electronics] - [Aug 2019]
08-2019
[France], [Shenzhen Seaory Technology CO.] - [Nov 2018 - Dec 2018]
11-2018
Technical Engineer
Solid Business Machines Center Inc.
06.2018 - Current
[China], [Meia Pico] - [May 2018 - June 2018 ]
05-2018
[Hong Kong], [Data Expert] - [Feb 2018 - Mar 2018]
02-2018
[China], [Meia Pico] - [Nov 2017 - Dec 2017]
11-2017
Bachelor of Science - Information Technology
Adamson University
03.2013 - 05.2017