Teaching & singing in Church Choir
Billy Andrew Banania
Virtual Manager
Las Pinas City
Summary
Resourceful and experienced virtual team member offering expertise in customer service, performance & project management and administrative support with a high degree of accuracy. Dependable and detail-oriented with strong organizational skills. With a deep and abiding zeal for learning. Strongly committed to uphold integrity, respect, teamwork, and with an unwavering drive for excellence.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Executive Assistant/ Real Estate Sales Team Lead
Ingenious Asset Group, Inc.
Encino
07.2018 - Current
- Assist the Broker/President of the company with real estate sales and property management tasks
- Determine manpower needs, post job vacancies and screen applicants
- Facilitate onboarding for incoming office staff
- Facilitate training for new sales associates (virtual assistants)
- Help manage the Sales Team and the performance of all other virtual assistants in the company
- Spearhead process improvement and documentation especially for the Sales & Property Management Teams
- Monitor and provide recommendations in reducing corporate expenses
- Monitor emails and company owner’s calendar
- Manage employee engagement
- Conduct research and analyze data to provide detailed reports on various business needs
- Update and maintain confidential databases and records
- Prepare property management agreements, commercial leases, amendments, addendums, and other contracts
- Prepare communication and documents for potential property management clients
- Assist in marketing and networking events and work on ad hoc projects
Business Analyst/Supervisor
American Data Exchange Services (AMDATEX) Corp.
Muntinlupa City, Metro Manila
11.2015 - 12.2017
- Primary role was focused on creating, refining, updating, and implementing standards and procedures for a startup environmental data delivery company based in the US
- Other tasks included evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions; performing root cause analyses on process-related issues & documenting and communicating the results and insights from the analyses to team members and management
- Gathering critical information from discussions or meetings and work trackers to further facilitate process improvement
- Paved the way for the creation of the current integrative system used by the company for order management, processing and quality auditing
Supervisor
American Data Exchange Services (AMDATEX) Corp
Muntinlupa City, Metro Manila
06.2011 - 10.2015
- Supervised 3 different projects that: (1) handle the fulfillment of escrow production services of a title company based in the US; (2) sell conference tickets for a leading global energy, petrochemicals and metals information provider based in Singapore; and (3) provide production and post-completion quality work for a global company that provides financial and real estate businesses & professionals with comprehensive data, analytics, and services.
Supervisor
American Data Exchange Services (AMDATEX) Corp
Muntinlupa City, Metro Manila
01.2011 - 06.2011
- Supervised a team of Legal Transcriptionists for the Subordinate Courts of Singapore.
Team Leader
American Data Exchange Services (AMDATEX) Corp
Muntinlupa City, Metro Manila
02.2009 - 12.2010
- Supervised a team of associates assigned to work on voice and non-voice escrow transactions for a large title company in the US; was also responsible for direct communication with clients regarding the process and concerns that may arise therein.
Customer Service Associate
Convergys Phils. Corp
Northgate, Alabang, Muntinlupa City
10.2007 - 01.2009
- Performed the duties and responsibilities of a mobile communications customer care and billing specialist.
Team Manager/Officer
Advanced Contact Solutions, Inc
Makati City, Metro Manila
05.2007 - 09.2007
- Managed a team of reservationists/agents and accomplished agent- and team- performance reports.
Customer Service Desk Supervisor
Advanced Contact Solutions, Inc
Makati City, Metro Manila
05.2006 - 04.2007
- Performed the role of a phone supervisor with the authority to decide on certain issues and concerns regarding a passenger’s airline reservation; two major functions were to take escalated calls from airline customers/passengers and provide support and assistance to reservationists’ special needs & concerns (client and agent escalations).
Customer Service Representative
Advanced Contact Solutions, Inc
Makati City, Metro Manila
07.2005 - 04.2006
- Assisted customers in setting up their airline reservations for domestic US flights
- Also dealt with changing ticketed reservations and provided additional air travel information to customers.
Education
Bachelor of Arts - Political Science
06.2001 - 03.2003
Skills
MS Office & Google Suite
Administrative Support
Performance Management
Project Management
ClickUp Project Management Tool
Conflict Management
Report Analysis
Travel Coordination
Interests
Watching webinars & reading anything related to holistic health & wellness
Learning regenerative agriculture & environmental sustainability
Researching and learning the non-mainstream facet of global trends & events that impact public health
Brewing kombucha and a few other fermented foods; regularly supplying kombucha to a few relatives & friends
Facilitating my own personal healing & doing what I can to heal others too
Gardening
Timeline
Executive Assistant/ Real Estate Sales Team Lead - Ingenious Asset Group, Inc.
07.2018 - Current
Business Analyst/Supervisor - American Data Exchange Services (AMDATEX) Corp.
11.2015 - 12.2017
Supervisor - American Data Exchange Services (AMDATEX) Corp
06.2011 - 10.2015
Supervisor - American Data Exchange Services (AMDATEX) Corp
01.2011 - 06.2011
Team Leader - American Data Exchange Services (AMDATEX) Corp
02.2009 - 12.2010
Customer Service Associate - Convergys Phils. Corp
10.2007 - 01.2009
Team Manager/Officer - Advanced Contact Solutions, Inc
05.2007 - 09.2007
Customer Service Desk Supervisor - Advanced Contact Solutions, Inc
05.2006 - 04.2007
Customer Service Representative - Advanced Contact Solutions, Inc
07.2005 - 04.2006
University of Santo Tomas Fka Aquinas University - Bachelor of Arts, Political Science
06.2001 - 03.2003